To cancel a subscription, you must be on an individual agent plan. This means that the account is not provided to you by your Brokerage or a Team. If the account is provided to you by a Brokerage or a Team, please contact your office administrator or team lead. You can confirm your subscription status by logging into your RealScout account and checking the billing section. Any pending auto-renewals or active services will be displayed there.
RealScout allows users to cancel their subscriptions at any time, and no specific advance notice is required for cancellation.
If your account is covered under your team’s billing, your individual subscription will be canceled to avoid duplicate charges. The team’s billing will cover your account, and you will no longer be charged separately.
Cancellation timing options are available, allowing you to choose between immediate cancellation, which stops future billing and access immediately, or continuing access until the end of your billing cycle while halting future payments.
Once the billing period ends, your account will automatically close, and you will no longer have access to RealScout services.
Additionally, if you choose immediate cancellation after a recent charge, you will receive a prorated refund for the unused portion of your billing period.
If completing your cancellation request by email, please also include feedback or a reason for the cancellation in the body of your email.
To stop your subscription from renewing, you can also contact RealScout support or modify your account settings directly to turn off the auto-renewal option before your term ends.
Additionally, you can request an account review before deactivation. During this review, RealScout can provide suggestions for improving your usage of lead generation tools or other features, potentially influencing your decision.
How to cancel a monthly individual agent plan
How to cancel a monthly individual agent plan
If you would like to cancel your subscription, click your name/photo in the upper right corner of your RealScout account, then select Billing from the drop-down menu.
At the bottom of the Billing page, click on Cancel Subscription.
How to cancel the renewal of an individual 12-month commitment plan If your subscription was started with a 12-month commitment, it cannot be canceled immediately and will remain active until the end of the term. Billing will continue until the commitment ends. However, you can ask to disable auto-renewal so the subscription doesn't renew automatically after 12 months. Make sure to check your subscription terms to prevent any confusion. The 12-month commitment plan costs $79/month, while the month-to-month plan costs $99/month. This pricing information can help you better understand the differences between the plans. For teams looking to reduce subscription costs after removing members, note that seat reductions can only be processed at renewal. Removing agents during a billing term does not reduce the current monthly payment. To adjust pricing for fewer seats, make changes at the renewal period.
How to cancel an accidental sign-up In the event of accidentally creating a subscription, you can request a cancellation. If no charge occurred, there is nothing to refund. If payment has occurred, refunds depend on the billing and refund terms stipulated in your plan and payment method. To initiate a refund request, confirm whether a payment was charged to your account and follow the applicable refund procedures.
Having trouble cancelling? If you would like to cancel your subscription, but do not see the Cancel Subscription feature, please contact our Member Support Team through the help icon at the bottom of your account. Otherwise, you can either email us at support@realscout.com or call (650) 397-6500 to speak directly with a Member Support Coach. For billing issues that occur after cancellation, such as unexpected charges, please notify RealScout support immediately. They will assist in verifying the charge, processing refunds, and ensuring a smooth resolution.
In some cases, you may receive a subscription cancellation email even though your account appears active. This can occur if your account was migrated between billing systems. The email is an automated notification from the old system, and your RealScout service remains fully active in the new system.
How to Handle Charges After Account Cancellation and Request a Refund
Overview of Charges After Cancellation
If a payment is processed after you have requested to cancel your account, you are eligible to request a refund for that charge. It is important to note that once the refund is approved and issued, any access associated with the billed period will not continue.
If you cancel your subscription effective immediately after a recent charge, you will receive a prorated refund for the unused portion of your billing period.
Steps to Request a Refund
Notify Support: Contact RealScout support as soon as you notice the charge. Ideally, this should be done in the same conversation where you requested the cancellation.
Request a Refund: Clearly state that you would like a refund for the charge that posted after your cancellation request.
Verification Process: Support will verify the charge and your cancellation request.
Confirmation: Once the refund is processed, you will receive a confirmation from the support team.
What Happens After a Refund is Issued
After the refund is approved and processed:
The charge will be reversed, and the funds will be returned to your original payment method.
Access to the RealScout service for the billed period will be discontinued. This ensures that the refund aligns with the cancellation of your subscription.
Reactivating Your RealScout Account
If you decide to cancel your subscription now but want to return later, RealScout allows for easy reactivation. You can re-subscribe at any time, ensuring your account aligns with your evolving business needs.