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How do I cancel my RealScout account?

Want to cancel? What you need to do depends on your account type and plan.

Account Type

Description

How to Cancel

Core (solo agent)

You manage the account as an individual agent.

Visit your Account Settings -> Billing tab -> scroll down to click on Cancel Subscription.

Once canceled, your plan will not renew.

If you have an annual plan with a year-long commitment, it will auto-cancel once the term is complete. Billing will continue until the commitment ends.

Build (Team)

The account is provided to you by your Team.

Contact your team manager.

You may be able to cancel your personal Add-Ons via the Account Settings -> Billing tab, unless they were provided to you by your team.

Team Managers looking to make account changes, please email teamsupport@realscout.com.

Enterprise (Brokerage)

The account is provided to you by your Brokerage.

Contact your office manager.

You can cancel your personal Add-Ons via the Account Settings - Billing tab.

Brokerage Managers looking to make account changes, please email brokersupport@realscout.com.


Request an Account Review Before Deactivation

Additionally, you can request an account review before deactivation. During this review, a RealScout Member Support Coach can provide suggestions to improve your use of lead generation tools or other features.


Canceling By Email?

Add a quick reason in your message; we're open to your feedback!


Reactivating Your RealScout Account

If you decide to cancel your subscription now but want to return later, RealScout makes it easy to reactivate. You can re-subscribe at any time, ensuring your account aligns with your evolving business needs.


Not sure what kind of account you have or have questions?

Contact our Member Support Team through the help icon at the bottom of your account. Otherwise, email us at support@realscout.com or call (650) 397-6500 to speak directly with a Member Support Coach.

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