To cancel a subscription, you must be on an individual agent plan. This means that the account is not provided to you by your Brokerage or a Team. If the account is provided to you by a Brokerage or a Team, please contact your office administrator or team lead. You can confirm your subscription status by logging into your RealScout account and checking the billing section. Any pending auto-renewals or active services will be displayed there.
If completing your cancellation request by email, please also include feedback or a reason for the cancellation in the body of your email. Contact RealScout support or modify your account settings directly to turn off the auto-renewal option before your term ends.
How to cancel a monthly individual agent plan
How to cancel a monthly individual agent plan
If you would like to cancel your subscription, click your name/photo in the upper right corner of your RealScout account, then select Billing from the drop-down menu.
At the bottom of the Billing page, click on Cancel Subscription.
How to cancel the renewal of an individual 12-month commitment plan
How to cancel the renewal of an individual 12-month commitment plan
If your subscription was started with a 12-month commitment, it cannot be canceled immediately and will remain active until the end of the term. Billing will continue until the commitment ends. However, you can ask to disable auto-renewal so the subscription doesn't renew automatically after 12 months. Make sure to check your subscription terms to prevent any confusion.
How to cancel an accidental sign-up
How to cancel an accidental sign-up
In the event of accidentally creating a subscription, you can request a cancellation. If no payment has been processed, there will not be a refund as no transaction took place. If payment has occurred, refunds depend on the billing and refund terms stipulated in your plan and payment method. To initiate a refund request, confirm whether a payment was charged to your account and follow the applicable refund procedures.
Having trouble cancelling?
Having trouble cancelling?
If you would like to cancel your subscription, but do not see the Cancel Subscription feature, please contact our Member Support Team through the help icon at the bottom of your account. Otherwise, you can either email us at support@realscout.com or schedule a support callback at (650) 397-6500.