How does RealScout handle alert timing and immediate notifications?
RealScout provides a flexible system for managing notifications and alerts related to market activity and search results. Understanding how alert timing works and how to trigger immediate notifications can help you ensure timely communication with your clients.
Overview of Alert Timing
RealScout alerts, such as Market Activity Alerts (MAAs) and search result notifications, are designed to keep clients informed about relevant updates. By default, these alerts follow a scheduled delivery cycle to ensure consistency and avoid overwhelming recipients. The 'Sending Soon' status is an indicator used in RealScout to inform users that their alerts are queued for delivery in the next scheduled alert batch. This status helps users anticipate when their alerts will be sent.
Default Delivery Behavior
Market Activity Alerts (MAAs): These alerts are delivered the day after they are created. This default timing allows the system to process and schedule the alert efficiently. The 'Sending Soon' status may appear for these alerts, indicating they are queued for the next delivery batch.
Search Result Notifications: When you create a search for a client using a RealScout template, an email is not sent immediately. Instead, the system schedules alerts to send new listings during the next delivery cycle (e.g., the following day). Listings that matched the search criteria at the time of creation will appear in the client’s portal, while new matches will be sent according to the alert schedule.
Steps to Trigger Immediate Alerts
If you need to send an alert immediately rather than waiting for the next scheduled delivery, RealScout provides an option to manually trigger notifications:
Open the specific alert or search you want to send.
Use the Send Now option to send the alert without waiting for the next scheduled batch.
Confirm the action to send the alert immediately to the intended recipients.
Understanding Status Indicators
RealScout uses status indicators like 'Sending Soon' to provide transparency about alert delivery. When an alert is marked as 'Sending Soon,' it means the alert is queued for the next scheduled delivery batch, ensuring timely updates.
FAQs on Notification Management
Why are alerts not sent immediately by default?
RealScout’s default scheduling ensures that alerts are sent in a timely yet non-intrusive manner. This approach helps maintain a balance between keeping clients informed and avoiding excessive notifications.
Can I customize the alert schedule?
Yes, RealScout allows you to adjust notification settings to better suit your needs. The available cadences depend on the alert type: Listing Alerts can be set to ASAP, Daily, or Monthly, and Market Activity Alerts can be set to bi-weekly, monthly, quarterly, or manual. The 'Sending Soon' status will align with the schedule you choose to indicate upcoming deliveries.
What happens to listings that matched a search at the time of creation?
Listings that matched the search criteria when it was created will appear in the client’s portal. These listings are not sent via email immediately but are accessible to the client when they log in. By understanding and utilizing these features, you can effectively manage notifications and ensure your clients receive timely updates.