How does RealScout handle alert timing and immediate notifications?
RealScout provides a flexible system for managing notifications and alerts related to market activity and search results. Understanding how alert timing works and how to trigger immediate notifications can help you ensure timely communication with your clients.
Overview of Alert Timing
RealScout alerts, such as Market Activity Alerts (MAAs) and search result notifications, are designed to keep clients informed about relevant updates. By default, these alerts follow a scheduled delivery cycle to ensure consistency and avoid overwhelming recipients.
Default Delivery Behavior
Market Activity Alerts (MAAs): These alerts are delivered the day after they are created. This default timing allows the system to process and schedule the alert efficiently.
Search Result Notifications: When you create a search for a client using a RealScout template, an email is not sent immediately. Instead, the system schedules alerts to send new listings during the next delivery cycle (e.g., the following day). Listings that matched the search criteria at the time of creation will appear in the client’s portal, while new matches will be sent according to the alert schedule.
Steps to Trigger Immediate Alerts
If you need to send an alert immediately rather than waiting for the next scheduled delivery, RealScout provides an option to manually trigger notifications:
Open the specific alert or search you want to send.
Look for the option labeled "Send Now" or a similar manual trigger.
Confirm the action to send the alert immediately to the intended recipients.
FAQs on Notification Management
Why are alerts not sent immediately by default?
RealScout’s default scheduling ensures that alerts are sent in a timely yet non-intrusive manner. This approach helps maintain a balance between keeping clients informed and avoiding excessive notifications.
Can I customize the alert schedule?
Yes, RealScout allows you to adjust notification settings to better suit your needs. You can explore the platform’s settings to configure delivery times and frequencies.
What happens to listings that matched a search at the time of creation?
Listings that matched the search criteria when it was created will appear in the client’s portal. These listings are not sent via email immediately but are accessible to the client when they log in. By understanding and utilizing these features, you can effectively manage notifications and ensure your clients receive timely updates.