Your client uses the RealScout Home Search app to browse listings, react to what they like, message you, and set up their own searches — all from their phone. This article covers what they can actually do inside the app, screen by screen. For a full walkthrough of every menu and button, see RealScout Home Search App Overview.
Getting Into the App
Your client gets the app link at the bottom of every email you send them through RealScout. They log in with the email address you registered them under, so there is no separate app account to set up on your end.
Bottom navigation has five tabs: home, map, chat, my homes, and interested. Your client moves between browsing listings, messaging you, and managing their saved and interested properties from that same bar, without hunting through menus.
If two people share one account, such as a couple house-hunting together, they log in with the primary email address on the contact record. There is no way to split one account into two logins.
Browsing and Reacting to Listings
The dashboard shows listing cards with price, beds, baths, and address, plus an Exclusive Listings section your client sees before those properties go wider.
Thumbs-up and thumbs-down buttons on each listing let your client rate it directly from the dashboard, without opening the full listing
Opening a listing shows Listing Remarks, Virtual Tours, and Quick Stats
A client can share or text any listing to someone else, such as a partner or family member
A client can view and remove listings from their favorited or interested list at any time
Messaging You from a Listing
Every listing has a Message button. Tapping it attaches that specific listing to the message, so you see exactly which property your client is asking about without them having to describe it or you having to go find it yourself.
Creating Their Own Searches
Your client can build a search of their own inside the app instead of relying only on the one you set up for them. This is where agents get caught off guard, so read this section closely.
Caution: when your client creates their own search, it turns off Auto Nurture on their record — the new search replaces it. If they create more than one search, each additional one becomes a secondary search on the contact record rather than replacing anything further. That secondary search is why you sometimes see an alert land that you never set up yourself.
Home Value Alerts
On a Home Value Alert, your client sees the estimate labeled "Provided by ATTOM." From there they can tap Request Updated Valuation to ask for a refreshed number, or, separately, Request Details to ask you for more information on the property. Both actions notify you, so you know when a client is engaging with a valuation rather than just glancing at it.
Reaching You Directly
The My Agent screen shows your photo, name, license, and brokerage logo, along with Call, Text, and Email buttons and your Quick Links. This is the screen your client opens when they want to reach you without digging through a past conversation. If your profile there is incomplete, your client sees it that way too.
Why am I seeing an alert I didn't create?
Your client likely built a search of their own in the app. Their first self-created search replaces Auto Nurture, and any search after that becomes a secondary search on their contact record, generating its own alerts.
What does "Provided by ATTOM" mean on a Home Value Alert?
ATTOM supplies the valuation estimate shown to your client. If your client wants a closer look, they can tap Request Updated Valuation or Request Details, and either one notifies you directly.
What if two people share one login?
They log in with the primary email address on the contact record. There is no way to split one account between two separate logins.