Introducing Nurtured Contact Overages!
Overages is a new tab within your Contacts list to help with contact management. When your account exceeds its Nurtured Contact limit, you can still manually add new contacts, and leads can continue to sign up on their own. These contacts will now appear in a dedicated Overages tab on your Contacts page. This ensures your core workflows stay uninterrupted while giving you full visibility and control over how to manage and prioritize your contact list.
Below are more details on how overages work, along with 3 simple ways to get back within your limit.
What accounts does this apply to or affect?
Accounts with a Nurtured Contact limit.
Accounts with automated email nurture flows that have met a Nurtured Contact limit.
Admins/Managers managing contacts that have met a Nurtured Contact limit.
What Happens When an Account Exceeds The Nurtured Contact Limit?
If a contact is added by you (or if a contact signs up on their own) after reaching your account's Nurtured Contact limit, the new contact will be placed in a new tab labeled "Overages." Contacts in Overages will not receive automated emails.
How to Resolve Overages
Upgrade your plan to increase your account's Nurutred Contact Packs.
Archive or Delete existing contacts in the Nurtured tab (if you identify they are done being nurtured).
The image below shows what a contact's profile will look like during the Overage stage.
FAQs
Q: Will contacts in the Overages tab get Auto Nurtured and be auto-emailed alerts?
A: No, they will not receive automated emails, but they can still be sent properties manually.
Q: How do I find which contacts are in Overages?
A: On the left navigation bar, click on the Contacts page, and look for the "Overages" tab.
Q: How soon are changes applied after I upgrade my Nurture Contact Packs?
A: Changes are applied immediately after you upgrade your contact limit.
Q: How soon are changes applied after archive contacts?
A: Changes are applied hourly.
Q: Part of a Team plan and do not see the option to increase your Nurtured Contact Packs?
A: Please have your Team Lead or Admin contact teamsupport@realscout.com.