IMPORTANT NOTE: Spacio must be configured at the overall brokerage level BEFORE you can connect your account to RealScout. Contact your brokerage leadership to inquire if it's already set up or not.
Additionally, the Spacio–RealScout brokerage-level integration is included at no additional cost, making it accessible for all brokerages once set up.
If Spacio is set up brokerage-wide , then follow the steps below to connect to your account.
Ensure that your brokerage admin has followed the necessary steps to enable the integration, including activating it on RealScout and entering the API key in Spacio.
First, please note that the email your Company has for you must match the email address on your RealScout account. If you are using a different email for your RealScout account, or if you receive an error, please contact us at support@realscout.com. We'll be happy to help update and match the email your Company has for you.
If you encounter an error such as "Invalid email," double-check that the email entered in Spacio matches the one used by your brokerage and in your RealScout account.
Once your brokerage has enabled the integration company-wide, then in your Spacio account, complete the following steps:
Make sure the API key provided by RealScout has been entered by your brokerage admin to activate the integration.
How to Set Up and Verify Integration Status
To confirm that the integration between Spacio and RealScout is enabled:
Before verifying, ensure that the integration has been enabled by RealScout and activated in Spacio by your brokerage admin.
Open Spacio and go to Settings > Integrations.
Select RealScout from the list of integrations.
If prompted, enter your RealScout email and click Apply.
A successful save without an error message confirms that the integration is enabled.
Visit Spacio for additional articles such as Getting Started 101 for Brokerage Agents.
https://lonewolf.my.site.com/s/article/HSS-Getting-started-with-Spacio-for-agents
Common Issues and Troubleshooting Tips
Email Mismatch: Ensure that the email entered in Spacio matches the email associated with your RealScout account. If your brokerage uses a different email for RealScout, update your Spacio email accordingly.
Error Messages: If you see an error while applying the integration, double-check the email address and ensure it is correctly entered.