For Brokerage-Wide Accounts
Please contact brokersupport@realscout.com to update your billing information and get copies of your invoices.
For Team Accounts
Please contact teamsupport@realscout.com to update your billing information and get copies of your invoices.
For Individual Agents
To edit your billing information and access copies of invoices:
Click your name/photo at the top-right corner of your RealScout account, and then select "Billing" from the drop-down menu.
Then, click the "Edit Billing Information" button, or the "View" button to download copies of your invoices:
Enter your new credit card details, including the card number, expiration date, and CVC.
Save the changes to ensure the new card is used for future charges.
If you have any problems please contact our Member Support Team through your help icon at the bottom of your account. Otherwise, email us your name as it appears on your RealScout account and let us know what you'd like help editing at support@realscout.com. You can also call (650) 397-6500 to speak directly with a Member Support Coach.
Troubleshooting Common Issues
Incorrect Email Address
If you are unable to log in to update your billing information due to using the wrong email address:
Verify the email address associated with your RealScout account.
Use the correct email to log in and access the billing section.
Missing Billing Update Option
If the billing update option is not visible in your account settings, use the external billing portal link provided by RealScout support to update your payment details.
Reactivating or Transitioning Accounts
If you need to reactivate your account or transition from a brokerage-paid account:
Obtain the Billing Update Link:
Contact RealScout support to receive the billing update link.
Use the link to enter your new payment details.
Complete the Transition:
If transitioning from a brokerage-paid account, ensure RealScout has confirmed the release of your account.
Notify the support team once your billing details are updated to activate your subscription.
Verify Account Reactivation:
After updating your billing information, confirm with RealScout that your account has been reactivated.