We'll take you step-by-step through the three login options. It’s essential to ensure you’re using the correct RealScout app and the primary email linked to your account for a smooth login experience.
YOUR PASSWORD
LOGIN WITH EMAIL LINK
PASSWORD RESET EMAIL
First, download the app via the app store or play store. Enter your email address used on your RealScout account. Then click Next. Additionally, make sure to log in using the primary email associated with your RealScout profile, as only the primary email has login privileges. Before proceeding, ensure you have downloaded the correct app for your needs. Agents should download the RealScout Agent Dashboard app, recognizable by its black background and a blue “PRO” stripe in the top left corner, while clients or homebuyers should use the RealScout Home Buyer app.
On the screen, you have three options to choose from to log into the app.
The first is YOUR PASSWORD. If you do not have a password due to a single sign-on or forgot, the next two options can help with that! LOGIN WITH EMAIL LINK or PASSWORD RESET EMAIL. Ensure the email you use to log in is the primary email linked to your account, as additional emails will not have login privileges. Agents using Single Sign-On (SSO) have two options for logging into the RealScout Agent app: (a) use the dedicated SSO login link provided by their brokerage, or (b) create a separate password specifically for the RealScout Agent app. If you encounter an "Unable to Sign In" error, it may be due to an email mismatch between your RealScout profile and your brokerage's SSO system. Ensure the email addresses match to resolve this issue. To troubleshoot further: (1) Verify the email address associated with your RealScout profile matches the one used in your brokerage's SSO system. (2) Use the correct login method, either the SSO link or a separate password. (3) After logging in, update your email address in RealScout if necessary.
If you choose the LOGIN WITH EMAIL LINK option, you will be sent an email with a link to log you into the app. You will see a pop-up asking you to open the email on the same mobile device.
You'll receive an email with two passwordless options: A button and a link.
The email will look like the image below. You will see two options. The first is to click on the SIGN INTO REALSCOUT AGENT APP button, and the second is to click on a link. Selecting either option will open the app on your mobile device right away, without a password.
If you choose the PASSWORD RESET EMAIL option, you will receive an email to change your password.
Have any questions; don't hesitate to get in touch with support@realscout.com. For SSO-specific issues, you may also contact your brokerage's IT support for assistance.