Manage Your Notification Settings in RealScout
Manage Your Notification Settings in RealScout
Take control of your inbox and stay on top of your client activity by customizing your notification preferences in RealScout. The Notification Settings tab lets you choose exactly which emails and alerts you receive, so you never miss the updates that matter.
Step 1: Open the Notification Settings tab.
Step 2: Decide which emails you want to receive. Choose from options like:
Daily active client reports
Weekly client summaries
Alerts when a starred client is interested in a listing
Step 3: Set your email preferences. If you’ve added a second email, choose whether listing alert copies go to your main address, the secondary email, or both.
Step 4: Enable text notifications to receive real-time alerts on your phone whenever a client messages you on RealScout.
Step 5: Remember, you can also communicate directly with clients through the in-app messaging system.
Keep your notifications tuned to your workflow. Adjust these settings anytime to ensure you’re always up to date.
How to reach Notification Settings
Open Account Settings. Notification Settings is the third tab across the top, alongside Profile, Settings, and Billing.
Email Digests & Alerts
Four toggles control the emails RealScout sends you about your contacts:
Email me a daily active client report — a once-daily digest of contacts who were active
Email me a weekly summary about my clients — a weekly rollup across your contact list
Email me when a starred client is interested in a listing — a direct email the moment a starred contact marks a listing Interested
Email me when new exclusive listings are available — notifies you when new exclusive listings enter your market
The starred-client toggle does nothing on its own. It only fires for contacts you have starred individually. To star a contact, go to your Contacts page, find their row, scroll right, and select the star icon. Starring is per contact, a newly added contact is never starred automatically, and the star does not come off by itself. If this toggle is on and you are not receiving these emails, the contact is almost certainly not starred. See Contacts Page.
There is no per-view email. RealScout does not send an email each time a contact opens a listing. Browsing activity is covered by the daily active client report, the weekly client summary, and in real time by the Live Feed on your Dashboard.
Email Preferences
Three separate dropdowns control which address each type of email is delivered to. If you have added a secondary email to your account, each of these can be routed independently:
Preferred Email for Listing Alert Copies — where your copies of contact listing alerts are sent
Preferred Email for Contact Messages — where emails about messages from your contacts are sent
Preferred Email for RealScout Notifications — where the digests and alerts above are sent
Check these first when notifications seem missing. Each dropdown is set independently, so alerts can be arriving correctly at an address you are not actively monitoring.
Text Notifications
Separate from email, you can receive a text message on your phone when a contact messages you in RealScout.
Text me when any client sends me a message — real-time text alerts for inbound contact messages
Update Phone Number — set or change the number that receives them. The number must be verified before texts will send, and the panel confirms verification status.
To read and reply to messages, click the message icon in the top right of your account. See Guided Tutorial to Using RealScout Messages.
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