Understanding Hand-Picked Alert Delivery
When an agent sends a hand-picked alert with a personalized message to a client, RealScout does not automatically send copies to the agent or other team members. This is intentional: hand-picked alerts function similarly to direct messages (DMs) and are only sent to the intended recipients.
What Email Notifications You DO Receive Copies Of
Automatic alerts - Daily, weekly, or ASAP scheduled alerts that have been set up for clients
Emails to secondary/tertiary contacts - If your staff account is listed as an additional contact on a client's profile
What Email Notifications You DON'T Receive Copies Of
Hand-picked listings - Properties manually selected and sent with personalized messages
One-time personalized alerts - Individual property recommendations sent directly to clients
How to Track Hand-Picked Messages Sent by Your Team
How to Track Hand-Picked Messages Sent by Your Team
If you need to monitor what hand-picked alerts have been sent to specific clients, follow these steps:
Method 1: View in Email Activity Tab
Open the client's profile in RealScout
Navigate to the Email Activity tab
Review recent messages in preview form by opening them
Learn more: [How to Track a Client's Recent Activity](link)
Method 2: Share Message URLs for Team Coordination
If you need to stay informed about what team members are sending to clients:
Go to the Email Activity tab after sending hand-picked alerts
Right-click and open the recently-sent message
Copy the URL from your browser's address bar
Email the URL to your team member(s) for their records
Example URL format:
https://yourteam.realscout.com/agent/users/[USER_ID]/homebuyer_actions/[ACTION_ID]
Optional: Print the message as a PDF for a durable record if needed.
What if I Still Need Copies of Some Hand-picked Alerts?
You can add your email as an additional email, though using the RealScout app or your Contact's Email Activity page are also options..
Feature Request Status
Note: This feature is under consideration but not currently available.