Here’s a quick guide to help you resend listings that have already been sent to a client, whether due to email delivery issues, correcting a client’s email address, or adding new contacts:
This is particularly useful when addressing email delivery issues, such as when emails are flagged as spam or bounce back, or when correcting a client’s email address or adding new contacts.
Troubleshooting Email Delivery Issues
Before resending listings, it’s important to ensure that email delivery issues are resolved. This includes identifying the cause of the issue, such as spam or bounce flags, and verifying the client’s email address for accuracy. If emails continue to bounce, check for domain-specific issues or contact RealScout support for further assistance.Additionally, ensure you have obtained explicit consent from the client to resume email delivery if emails were previously flagged as spam or bounced.
1. Go to the Contacts tab or use the Search Contact/Listings bar to find and select your client’s name.
2. Click on Listing Alert (View/Edit) to open the search results.
Click on the "Sent" section to see the listings you’ve previously sent (or are queued).
4. Select All or check the boxes next to the specific properties you want to resend.
5. Click the Send button.
Add a custom message if you’d like, then send the email.7. Verify delivery by checking the client’s Recent Activity tab to confirm successful delivery and view any engagement metrics.
Alternative Methods for Resending Alerts
Market or Home Value Alerts: Use the "Send Now" function available when opening the alert. You'll see the next send date so you can determine if it's a good time to resend.
After correcting an email address: Follow these steps to resend alerts to the corrected address:
Open the contact’s profile and navigate to the Email Alerts tab.
Locate the specific Listing Alert that was sent to the incorrect address.
In the Sent section, select all listings that were previously sent.
Click the share icon and choose Send via Email.
Add an optional custom message if needed, and send the alert.- Adding New Contacts to an Existing Alert: After adding additional email addresses to the client’s profile, use the resend listings workflow to ensure the new contacts receive the alerts.
Using the Mobile App: Resending alerts must be done via a browser. Open the client’s Listing Alert, access the "Sent" section, and follow the resend steps..
After those steps, you'll notice in your clients Recent Activity tab that this email alert has been delivered and when opened. Additionally, if emails were flagged as spam or bounced, ensure consent is obtained and the email address is unblocked before resending.You can also track engagement metrics in the Recent Activity tab to see how the client interacted with the alert.
To resolve these issues, check for spam or bounce flags in the email delivery system and clear them if necessary. Ensure the email address is accurate and free of typos before resending. Additionally, if the bounce was tied to the old, misspelled address, resending via the corrected email should succeed.Explicit consent from the client should also be obtained before resuming email delivery to ensure compliance and successful communication.### FAQs
Will alerts automatically resend after correcting an email address?
No, alerts will not automatically resend. You must manually resend them using the steps outlined above.
Can I track whether the client received the resent alerts?
Yes, you can confirm delivery and engagement in the client’s Recent Activity tab.
What if I need to resend alerts to multiple contacts?
Ensure all email addresses are added to the client’s profile, then use the resend workflow to send alerts to all listed contacts.