Your client's privacy is protected. Listing agents cannot see your client's name or any other identifying information, only that you have a buyer whose search criteria match their listing.
How It Works
If you get an email from a RealScout agent asking about a client's interest in a listing, that's Reverse Prospecting: a listing agent has spotted that you have a buyer who matches their listing and wants to connect.
Step 1: You'll Receive a Message
You'll get both an email and a message in RealScout's Messages tab. The message will include:
The listing agent's name
The property in question
A button to view your matching buyers
An easy way to reply
A link to the listing
Note for mobile app messages:
The RealScout Agent Mobile App's Inbox displays only messages from your contacts; agent messages are not visible there. You can find those messages in your email and on the Messages tab. You can also customize your messaging view to display only conversations that involve clients by applying the filter "show only conversations that include clients" on that tab.
Step 2: View Your Matching Buyers
Click View My Matching Buyers to open the My Buyers tab for that listing. Here you'll see:
Buyers who already have activity on the listing
Buyers who match it based on their saved property alerts
From here, you can quickly share the listing with your buyer.
Step 3: Reply to the Listing Agent
Use the quick replies — Yes, relevant to my clients or No thanks — to respond right away. Want to say more? Continue the conversation from your Messages tab, or return to the My Buyers tab anytime by reopening the listing.
What Listing Agents Can and Cannot See
When a Listing Agent uses Reverse Prospecting, the Listing Agent can see:
That you (the buyer's agent) have a Contact with search criteria matching their listing
Your name and contact information as the buyer's agent
The Listing Agent cannot see:
Your client's name
Your client's email address or phone number
Any other identifying information about your client
Frequently Asked Questions
Do I have to respond to Reverse Prospecting messages from listing agents?
Do I have to respond to Reverse Prospecting messages from listing agents?
No. Responding is optional. The listing agent only knows you have a matching buyer, indicated by a count of "1 matching buyer"; they cannot contact your client directly.
Example of the Listing Agent's view when using Reverse Prospecting to connect with other agents (like you) who have matching buyers.
If you have an active listing, you will see the same features.
What if I have multiple clients that match the same listing?
What if I have multiple clients that match the same listing?
The My Buyers tab on the listing page will show all of your Contacts that match, not just one.
Can the listing agent see that I have checked the My Buyers tab?
Can the listing agent see that I have checked the My Buyers tab?
No. Your activity on the listing page as a buyer's agent is not visible to the listing agent.
Can I opt out of receiving Reverse Prospecting messages?
Can I opt out of receiving Reverse Prospecting messages?
Yes. From your web dashboard's MESSAGES tab, open a conversation and enable the Show only conversations that include clients filter to hide Reverse Prospecting messages from view. To stop receiving Reverse Prospecting outreach emails entirely, contact support@realscout.com.