Below are two reasons why you may see the notification of Email(s) have already been used, please try another when trying to add a client.
Example:
1. The contact already exists in your account
When you first add a client onto RealScout, there is no need to re-add them later to create a search. For your convenience, the system will not allow duplicate clients.
If you'd like to create a new listing alert (search) for them, simply click on ADD ALERT and choose their name from the drop down menu.
2. The contact previously unsubscribed or was deleted
When a client unsubscribes from RealScout or an agent deletes a Contact, the system will not allow the duplicate email to be added again, and you will see this notification.
A deleted Contact can be re-added by the agent. This is recommended only for intentional re-adds or recoveries. The safest path is to re-add the Contact and then archive them, so their history is preserved in RealScout.
If your client has unsubscribed and would like to start using RealScout again, please let support@realscout.com know their name and email and Member Success can help add them back for you.
For related support please visit: How Do I See Who Has Unsubscribed Or That I Have Deleted?
Have questions? Please contact Member Success at support@realscout.com.