Try these two quick fixes; they solve most issues.
Quick fixes for you to try:
Update the app. Head to the iPhone App Store or Android Google Play Store and grab the latest version.
Reinstall. Delete the app from your phone and download it fresh.
When you email support, please include:
Your name and email address, as they appear on RealScout
The app name (RealScout Agent Dashboard or RealScout Home Search)
Your phone type and model (iPhone or Android)
Your app version number:
Agent app (Pro Dashboard): Settings → version number (format: #.#.##)
Client app (Home Search): My Agent → version number (format: #.#.##)
Which section of the app does the issue happen in
Whether you've updated or reinstalled the app today (if not, do that first)
These details help us nail down the exact fix you need.
Still stuck?
Contact Member Support with the app version and additional details we've listed below. Use the in-app support button or email support@realscout.com.