How to Reactivate or Reinstate Your RealScout Account
If you need to reactivate or reinstate your RealScout account, follow the steps below to ensure a smooth process. This guide also covers scenarios involving account ownership transfer and data retention.
Reactivation Steps
To reactivate your RealScout account, follow these steps:
Confirm Your Account Details: Verify the email address associated with your previous account.
Update Billing Information: Add or update your billing details in the account’s billing section. Use the billing link provided by RealScout support if necessary.
Notify RealScout Support: Once your billing information is updated, notify the RealScout support team to process the subscription charge and reactivate your account.
Access Your Account: After reactivation, you can log in using the same email and password as before.
Account Ownership and Transfer
If your RealScout account was managed by a third party, such as your brokerage, follow these steps to transfer ownership:
Obtain Written Permission: If your previous brokerage paid for your RealScout account, they own the account. Request written permission from your former brokerage leadership to transfer the account to your new brokerage or to your personal billing.
Contact RealScout Support: Email your broker/manager and CC RealScout support to facilitate the transfer.
Account Transition: Once permission is received, RealScout will transition the account and set up individual billing if needed.
Billing Updates
Billing updates are a critical step in reactivating your account. Ensure that your billing information is accurate and up-to-date to avoid interruptions in service. Once updated, your account can be reactivated automatically.
Data Retention During Reactivation
Whether your previous searches and information carry over depends on the account transfer process:
Same Account Transition: If the same account is released and transitioned to you, your data remains associated with that account.
New Account Creation: If a new account is created instead of transferring the existing one, previous data may not carry over.
Conclusion
Reactivating or reinstating your RealScout account involves updating billing information, coordinating with support, and addressing account ownership if applicable. By following these steps, you can ensure a seamless transition and retain access to your previous data. For further assistance, contact RealScout support.