When RealScout experiences an outage or performance issue, the status page is the fastest way to confirm whether there is a known incident and get real-time updates as the team works on a resolution.
Check the status page first. If there is an active incident at realscoutstatus.com, RealScout is already aware and working on it — you do not need to contact Member Support to report it.
Check the RealScout status page
Visit realscoutstatus.com at any time to see:
Current service status across all RealScout components
Active incident reports with real-time progress updates
Historical uptime data
The status page is publicly accessible — no login required. It is updated directly by RealScout's engineering team as incidents develop, so checking it first tells you whether the issue is platform-wide or isolated to your account.
What to do based on what the status page shows
What you see | What to do |
An active incident is posted | RealScout is already aware and working on a resolution. You do not need to contact Member Support to report the same issue — the team is working from the incident report. Check the status page for updates as they are posted. |
All systems operational, but you still have a problem | The issue is likely specific to your account or setup. Contact Member Support through the support panel in your RealScout account, or email support@realscout.com with a description of what you are seeing. |
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