All CollectionsFrequent Questions General FAQ & Workflows General FAQ & Workflows 18 articlesWhich internet browsers do you support?What does a RealScout Team (Build) account with multiple users include?For Team (Build) accounts: what a full-featured multi-user team account includes, how members are added, and how to convert individual accounts or get pricing.Is RealScout a CRM?How Do I See Who Has Unsubscribed Or That I Have Deleted?Nearby School RatingsHow to add a brokerage Disclaimer or Terms & ConditionsWhy am I seeing this message: "This search was automatically disabled due to rejected emails in the last 60 days"What Can I Do While I'm Waiting For MLS Approval?What is Primary Email Verification?Why Inactive Alerts May Be SunsetUnderstanding how RealScout disables inactive alertsDo you offer brokerage wide accounts?Troubleshooting Issues with Contact AlertsFix RealScout alert issues: contacts not receiving listings, email bounces, spam blocks, paused accounts, Auto Nurture delays, and search criteria mismatches.FAQ: Why Don't I Receive Copies of Hand-Picked Alert Notifications?Learn why agents don't receive copies of hand-picked property alerts with personalized messages, what email notifications you DO get copies of, and how to track hand-picked listings sent by your…FAQ: How does sharing a RealScout agent account differ from a Team Account with multiple users?Compare RealScout team account options: shared single login for small teams vs. full-featured multi-user accounts with individual logins, lead distribution, agent tracking, and admin roles. Learn which setup fits your…How can I reactivate or reinstate my RealScout account and ensure my data is retained?How can I share property listings via text message in RealScout?Share property listings via text message in RealScout. Learn how to manually send listings using the agent app, generate shareable links, and understand why automated text alerts aren't supported.Trigger RealScout Actions from Your CRM Using TagsUse CRM tags to archive contacts, pause alerts, or assign a Listing Alert Template automatically, and confirm the tag fired.Why email open rates aren't as accurate as they used to beWhy opens can look too high, too low, or show multiple times for one email, and what to watch instead.
