General FAQ & Workflows
18 articles
- Which internet browsers do you support?
- Is RealScout a CRM?
- How Do I See Who Has Unsubscribed Or That I Have Deleted?
- Understanding Email Opens and Industry Standards
- Nearby School Ratings
- How to add a brokerage Disclaimer or Terms & Conditions
- Alert Note: "This search was automatically disabled due to rejected emails in the last 60 days."
- What Can I Do While I'm Waiting For MLS Approval?
- Understanding the “Email Warm Up In Progress” Message + Next Steps
- What is Primary Email Verification?
- Why Inactive Alerts May Be SunsetUnderstanding how RealScout disables inactive alerts
- Do you offer brokerage wide accounts?
- Troubleshooting Issues with Contact AlertsFix RealScout alert issues: contacts not receiving listings, email bounces, spam blocks, paused accounts, Auto Nurture delays, and search criteria mismatches.
- FAQ: Why Don't I Receive Copies of Hand-Picked Alert Notifications?Learn why agents don't receive copies of hand-picked property alerts with personalized messages, what email notifications you DO get copies of, and how to track hand-picked listings sent by your…
- FAQ: How does sharing a RealScout agent account differ from a Team Account with multiple users?Compare RealScout team account options: shared single login for small teams vs. full-featured multi-user accounts with individual logins, lead distribution, agent tracking, and admin roles. Learn which setup fits your…
- How can I reactivate or reinstate my RealScout account and ensure my data is retained?
- How can I share property listings via text message in RealScout?Share property listings via text message in RealScout. Learn how to manually send listings using the agent app, generate shareable links, and understand why automated text alerts aren't supported.
- Trigger RealScout Actions from Your CRM Using TagsSet up your Templates and integrations in RealScout once, then use tags in Follow Up Boss, Cloze, Rechat, or BoldTrail to archive contacts, pause alerts, and assign Templates.