The Contacts page gives you Quick Filters and Activity timeframes to cut through your full contact list and surface the contacts who need your attention right now — most engaged, recently re-engaged, and slipping away. You can use these filters to prioritize outreach, then take bulk actions like enabling Auto Nurture, assigning a Template, or exporting a filtered list.
Set your Activity timeframe first. Quick Filters reflect only the window you select — Last 24 Hours, Last 7 Days, or Last 30 Days. Without a timeframe set, filter results may not reflect recent behavior.
Your Nurtured Contacts usage view will look like this:
Activity Timeframe and Quick Filters
Start every session on the Contacts page by setting an Activity timeframe — Last 24 Hours, Last 7 Days, or Last 30 Days. This limits the contact list to contacts who were active within that window, so your Quick Filters reflect recent behavior rather than all-time data.
The Quick Filters across the top of the page are:
Emailed: Contacts you have emailed within the selected timeframe
Email-engaged: Contacts who opened or clicked RealScout emails
Site-engaged: Contacts actively browsing on the RealScout site or app
Most engaged: Contacts with the highest combined engagement signals in the timeframe
Recently re-engaged: Contacts whose activity picked back up after a quieter period
Slipping away: Contacts whose engagement is trending down compared to prior behavior
New contacts: Contacts added within the selected timeframe — Last 24 Hours, 7 Days, or 30 Days
Recommended workflow:
Set Activity timeframe to match your follow-up window (7 days covers most weekly routines).
Click Most engaged to identify contacts for immediate outreach.
Click Slipping away to find contacts whose alerts may need refreshing or criteria tightening.
Layer in additional Filters if needed, then use bulk actions to enable Auto Nurture, assign a Template, or export the filtered list.
For what each engagement pattern means and the right follow-through for each, see Scout Score, Contacts, and RealScout Enrichment.
Read the activity columns
Scroll the contact list horizontally to see per-contact activity counts without opening each record. The columns include Scout Score, Score Change, Homes Viewed, Homes Interested, Home Value Alert Views, Market Activity Alert Views, and Errors. Scout Score, the Quick Filters, and these engagement columns are RealScout website features — they are not available in the mobile app.
These counts follow your Activity timeframe. With the timeframe set to Last 7 days, Homes Interested shows only the last week, not the contact's full history. Widen the timeframe if a count looks lower than you expect. For the full list of listings behind a count, open the Contact record and use the Site Activity tab.
Terminology: RealScout labels the listings a contact saves or favorites Interested. There is no "liked" or "favorites" label anywhere in the product. See Interested Vs Uninterested Properties.
Bulk Actions
Select contacts using the checkboxes on the left side of the list, then click More Actions in the top-right corner to apply a bulk action to all selected contacts. Available bulk actions include:
Enable Auto Nurture — starts Auto Nurture on all selected contacts at once
Assign Template — assigns a specific search Template to selected contacts
Archive Contacts (#) — moves selected contacts to the Archived tab and stops their alerts and Auto Nurture. See How to Archive Contacts for the full workflow, including how to unarchive.
Export — downloads the filtered list as a CSV for use outside RealScout
Enable Auto Nurture only applies to contacts with no active alerts. Any selected contact who already has a Listing Alert attached is skipped rather than enrolled, so a bulk action can look like it failed when it worked as designed. Check the selection before assuming something broke. See Auto Nurture Overview & Settings.
Get Notified When a Specific Contact Marks a Listing as Interested
Use this when there is one Contact you are actively working and do not want to wait to notice in the Live Feed. Starring a Contact sends you a direct email the moment that Contact marks any listing as Interested, instead of relying on the Live Feed to catch it.
Two settings work together, and the email will not send unless both are in place.
1. Star the Contact.
Go to the Contacts page.
Find the Contact's row and scroll right.
Select the star icon on that row.
2. Confirm the account toggle. Go to Account Settings → Notification Settings and check that Email me when a starred client is interested in a listing is on.
The account toggle on its own does nothing. If the setting is on but the Contact is not starred, no email is sent. Starring is per Contact, a newly added Contact is never starred automatically, and the star does not come off by itself. This is the most common reason an agent expects these emails and does not receive them.
There is no per-view email in RealScout. Browsing activity is covered by the daily active client report and the weekly client summary in Notification Settings, and in real time by the Live Feed.
Monitoring Property Interest via the Live Feed
To see which contacts have marked themselves as interested in a specific property across your whole list, open the Live Feed panel from your RealScout dashboard. The Live Feed shows real-time activity including which contact expressed interest in which property. Click any activity item to open the contact's profile alongside the property detail. Use the star on the Contacts page instead when you want an immediate email for one specific Contact rather than scanning the Live Feed for everyone.
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