RealScout provides several options for controlling how listing notifications are sent to your contacts. This guide covers how to disable or pause a listing alert, turn off price and status change notifications, and when to use archiving or deletion instead.
Disabling an alert pauses it without deleting the contact or the saved search criteria. The contact stops receiving new property match emails, but their profile and alert settings are preserved for future reactivation.
Disable a Listing Alert
Click on Contacts in the left sidebar.
Locate and click on the contact's name.
The contact's profile will open on the Email Alerts tab.
Locate the alert under the Email Alerts section.
Change the schedule to Disable.
To prevent sending a large number of active listings when creating a new alert, set the alert to Hand Picked mode. This allows you to manually select which listings are sent. Alternatively, you can uncheck the box under Enabled? for specific alerts in the Email Alerts section to disable them.
The alert will now be Disabled and will no longer email the contact new property matches. If you no longer wish to receive copies of a client’s alerts, locate the Send Copy to Myself option in the alert settings and toggle it off. To reactivate a disabled alert, open the client’s profile, toggle the Show Disabled Alerts switch, and update the schedule for the alert you want to resume.
Disable price and status change alerts
To stop price and status change notifications separately from listing alerts:
On the same Email Alerts tab, scroll to the bottom of the page.
Under Other Alerts, uncheck the box for "Price/Status Change Alerts for Interested Homes".
The contact will no longer receive email alerts for price or status changes on properties they have marked as Interested. If alerts stop unexpectedly, it may be because no new listings match the contact’s saved search criteria. Review and broaden the search filters to increase the likelihood of matching listings.
Archive or delete a contact
If you need to take broader action than disabling individual alerts, RealScout offers two additional options. To disable alerts for multiple contacts, go to the Nurture tab on the Contacts page, select the leads you want to stop emailing, click More Options, and choose Archive.
Archive a contact to stop all alerts and remove them from active nurturing while preserving their profile. You can unarchive at any time to return the contact to your active list, but alerts that were off stay off, re-enable them manually from the Email Alerts tab.
Delete a contact if you no longer need the contact at all. Deleting is permanent and will also turn off all alerts for that contact. To turn off all listing alerts in your account, open the Listing Alerts dashboard, select the checkbox near Contact to choose all contacts, click More Actions, and select Disable Listing Alerts.
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