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Help for your Contacts: How to Whitelist RealScout Emails

Tips on how to add realscout.com to Safe Senders, mark Not Junk/Spam, and common email provider whitelisting steps so you get your agent's messages and property alerts from RealScout.

Updated yesterday

What is Email Whitelisting? Why is it important?

Whitelisting tells your email provider that emails from your RealScout agents are safe to receive and should always be delivered to your inbox.

By whitelisting RealScout, you're giving your agent's notifications permission to land in your email inbox, preventing them from being blocked or filtered to spam folders when you get messages, alerts, or updates from them through RealScout.

Quick ways to whitelist immediately on most email providers:

  1. Mark as Not Spam – If you find a RealScout email in your spam folder, mark it as "Not Spam" or "Not Junk"
    ​

  2. Add to Contacts – Save your agent's RealScout sender email address to your contacts
    ​

  3. Domain whitelisting: add realscout.com to your approved senders using your email provider's whitelisting steps (see below)

Email Providers: Choose Your Service

Select your email provider below for step-by-step instructions:

Gmail

Web (Desktop)

Method 1: Create a Filter (Recommended)

  1. Open any email from RealScout (check Spam folder if needed)

  2. Click the three dots menu (⋯) in the top right corner of the email

  3. Select Filter messages like this

  4. Verify the From field shows realscout.com (or the specific sender address)

  5. Scroll down and check Never send it to Spam

  6. Click Create filter

Method 2: Use Gmail Settings

  1. Click the Settings gear icon in the top-right corner

  2. Select See all settings

  3. Go to the Filters and Blocked Addresses tab

  4. Scroll to the bottom and click Create a new filter

  5. In the From field, enter: realscout.com

  6. Click Create filter

  7. Check Never send it to Spam

  8. Click Create filter

Method 3: Drag Email to Primary Inbox (Quick Fix)

If using Gmail tabs (Promotions, Social, etc.):

  1. Find the RealScout email

  2. Drag it to your Primary tab

  3. Click Yes when prompted to apply to all future emails from this sender

Mobile (Android/iOS)

  1. Open Gmail app

  2. Open an email from RealScout

  3. Tap the three dots (⋯) in the top right

  4. Select Add to contacts or Mark as important

  5. Tap the sender's name and select Add to Contacts

Outlook.com / Microsoft 365

Web (Desktop)

  1. Click the Settings gear icon in the top-right corner

  2. Select View all Outlook settings (or Mail settings)

  3. In the left sidebar, go to Mail → Junk email

  4. Under Senders, find Safe senders and domains

  5. Click Add

  6. Enter: realscout.com

  7. Click Save

Note: If strict junk filtering is enabled, you may also need to:

  • Go to Junk email settings

  • Change Incoming mail handling from "Strict" to "Standard"

Mobile

  1. Open a message from RealScout

  2. Tap the three dots (⋯) at the top

  3. Tap Move to Focused Inbox

  4. In the popup, select Always move to Inbox

  5. Tap Move

Yahoo Mail

Web (Desktop)

  1. Click the Settings icon (gear) in the top-right corner

  2. Select More Settings

  3. Click Security and Privacy in the left sidebar

  4. Select Add or edit blocked addresses

  5. Click the safe senders section

  6. Enter: realscout.com

  7. Click Add or Save

Mobile

  1. Tap the hamburger menu (≡) in the top-left corner

  2. Tap Settings

  3. Scroll down to Filters

  4. Tap the + icon to add a new filter

  5. Name it "RealScout" or "Whitelist"

  6. Enter the domain: realscout.com

  7. Save

Apple Mail

iPhone / iPad

  1. Open the Mail app and find an email from RealScout

  2. Tap on the sender's name at the top of the email

  3. Select Add to VIP or Add to Contacts

  4. Go to Settings → Mail → VIP

  5. Verify RealScout is listed

  6. Toggle Notifications on (if needed)

Alternative: Mark as Not Junk

  1. Find the RealScout email

  2. Swipe left on the email

  3. Tap More (...)

  4. Select Mark as Not Junk

Mac (Desktop)

  1. Open Mail application

  2. Go to Mail → Preferences (or Settings on newer macOS)

  3. Click the Rules tab

  4. Click Add Rule

  5. Set the rule name: "RealScout Whitelist"

  6. Under Conditions, set:

    • First dropdown: From

    • Second dropdown: contains

    • Text field: realscout.com

  7. Under Actions, select:

    • First dropdown: Move Message to folder

    • Second dropdown: Inbox

  8. Click OK

Microsoft Outlook (Desktop)

Windows

  1. Click File → Options → Trust Center → Trust Center Settings

  2. Select Junk E-Mail in the left sidebar

  3. Click the Safe Senders tab

  4. Click Add

  5. Enter: realscout.com

  6. Click OK

  7. Click OK again to save

Mac

  1. Go to Tools → Junk E-mail → Junk E-Mail Options

  2. Click the Safe Senders tab

  3. Click Add

  4. Enter: realscout.com

  5. Click OK twice

Corporate/Work Email

Important: Corporate email systems often have strict filtering rules managed by IT departments.

  • You may need administrator approval if this is your only email address for receiving important alerts from your agent through RealScout.

  • It's often quicker or fewer steps to provide your agent with a different/non-work email.

Other Email Providers

Zoho Mail

  1. Go to Settings

  2. Select Anti-Spam List

  3. Click Whitelist

  4. Click Add

  5. Enter: realscout.com

  6. Click Add

ProtonMail

  1. Go to Settings (gear icon)

  2. Select Filters

  3. Click Add Filter

  4. Under Whitelist, enter realscout.com

  5. Click Save

AOL Mail

  1. Go to Options (gear icon)

  2. Select More Settings

  3. Go to Spam/Filtering

  4. Under Approved Senders, click Add

  5. Enter: realscout.com

  6. Click Save

AT&T Mail (uses Yahoo! Mail platform)

Follow the Yahoo Mail instructions above.

Still Having Issues?

If you've completed all steps above, contact RealScout Support:

When contacting support, provide:

  • Your email address

  • Your email provider (Gmail, Outlook, Yahoo, etc.)

Best Practices to Ensure Delivery

Add RealScout to Your Contacts

  • Save any RealScout sender address to your address book or contacts

  • Most email providers prioritize emails from known contacts

  • This is a quick secondary measure alongside whitelisting

Mark as Important (Optional)

  • In Gmail: Star important RealScout emails

  • In Outlook: Flag important emails

  • This trains your email provider about your preferences

FAQ

Q: Will whitelisting expose me to spam from other marketing sources?
A: No. Whitelisting only applies to RealScout emails. You're not adding email addresses to receive more emails—you're telling your provider to trust an existing sender.

Q: Do I need to whitelist if I've added RealScout to my contacts?
A: Adding to contacts helps, but whitelisting is more reliable. Both together provide the best protection.

Q: How long does whitelisting take to work?
A: Usually immediately, but it can take up to 24 hours for some email providers to process the change.

Q: What if my corporate/school/company email blocks everything by default?
A: This is likely due to IT policies preventing or reducing marketing emails. They control email filtering and will need to whitelist realscout.com at the server level, though it's often quicker to provide your RealScout agent a secondary/additional personal email.

Q: Can I whitelist a domain instead of individual emails?
A: Yes! Whitelisting the domain realscout.com applies to all RealScout senders and is the recommended approach.

Q: Why am I not getting RealScout emails even after whitelisting?
A: Email filtering involves multiple factors, please reach out to your agent and CC support@realscout.com if this initial troubleshooting didn't resolve this.

Related Articles
FAQ: Cleaning Up Your RealScout Contacts List
How to Add or Edit Additional Contact Emails in RealScout
Email: Bounces & How to Fix It
Email: Spam Complaints & How to Resolve Them
RealScout and Email Deliverability
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