Whitelisting tells your email provider that messages from RealScout are safe and should always be delivered to your inbox. If your agent's messages or property alerts are landing in spam — or not arriving at all — use the quick fixes below, then follow the steps for your email provider.

The most reliable fix is domain whitelisting: add realscout.com to your approved or safe senders. It covers every RealScout sender at once.

Quick fixes that work on most providers

Mark as Not Spam — If you find a RealScout email in your spam folder, mark it as "Not Spam" or "Not Junk."
Add to Contacts — Save your agent's RealScout sender email address to your contacts. Most providers prioritize emails from known contacts.
Whitelist the domain — Add realscout.com to your approved senders using your provider's steps below.
Mark as important — Star (Gmail) or flag (Outlook) RealScout emails to train your provider on your preferences.

If domain whitelisting doesn't work, add these specific sender addresses:

Sender	Purpose
reply-to-agent@notifications.realscout.com	Direct messages from your agent
reply-to-agent@alerts.realscout.com	Your alerts from your agent

Note: The exact sender addresses may vary. Check the "From" field in RealScout emails you've received to confirm the current address. Even after whitelisting, some providers (like Gmail) may still place emails under "Promotions" — that's the provider's algorithm, not an error on your part.

Gmail

Web — Method 1: Create a filter (recommended)

Open any email from RealScout (check Spam if needed).
Click the three dots menu (⋯) in the top right of the email and select Filter messages like this.
Verify the From field shows realscout.com (or the specific sender address).
Check Never send it to Spam, then click Create filter.

Web — Method 2: Gmail settings

Click the Settings gear icon → See all settings → Filters and Blocked Addresses tab.
Click Create a new filter, enter realscout.com in the From field, and click Create filter.
Check Never send it to Spam and click Create filter.

Web — Method 3: Drag to Primary (quick fix). If you use Gmail tabs (Promotions, Social, etc.), drag the RealScout email to your Primary tab and click Yes when prompted to apply to future emails from this sender. Repeating this a few times helps train your inbox.

Mobile (Android/iOS). Open a RealScout email, tap the three dots (⋯), and select Add to contacts or Mark as important.

Outlook.com / Microsoft 365

Web:

Click the Settings gear icon → View all Outlook settings (or Mail settings).
Go to Mail → Junk email.
Under Safe senders and domains, click Add, enter realscout.com, and click Save.

Note: If strict junk filtering is enabled, also change Incoming mail handling from "Strict" to "Standard" in Junk email settings.

Mobile. Open a RealScout message, tap the three dots (⋯), tap Move to Focused Inbox, select Always move to Inbox, then tap Move.

Yahoo Mail

Web: Click the Settings gear → More Settings → Security and Privacy, open the safe senders section, enter realscout.com, and save.

Mobile: Tap the menu (≡) → Settings → Filters, tap +, name the filter "RealScout," enter the domain realscout.com, and save.

Apple Mail

iPhone / iPad: Open a RealScout email, tap the sender's name, and select Add to VIP or Add to Contacts. Then check Settings → Mail → VIP and toggle notifications on if needed.

Alternative — Mark as Not Junk: Swipe left on the RealScout email, tap More (…), and select Mark as Not Junk.

Mac: Go to Mail → Preferences (or Settings) → Rules → Add Rule. Name it "RealScout Whitelist," set the condition From → contains → realscout.com, set the action Move Message to folder → Inbox, and click OK.

Microsoft Outlook (desktop app)

Windows: Go to File → Options → Trust Center → Trust Center Settings → Junk E-Mail → Safe Senders tab. Click Add, enter realscout.com, and click OK twice.

Mac: Go to Tools → Junk E-mail → Junk E-Mail Options → Safe Senders tab. Click Add, enter realscout.com, and click OK twice.

Work, corporate, or school email

Corporate email systems often have strict filtering rules managed by IT departments, and you may need administrator approval to whitelist senders. If this is your only email address for receiving your agent's alerts, ask IT to whitelist realscout.com — but it's often quicker to give your agent a different, non-work email instead.

Other email providers

Zoho Mail: Settings → Anti-Spam List → Whitelist → Add → enter realscout.com → Add.

ProtonMail: Settings (gear) → Filters → Add Filter → under Whitelist, enter realscout.com → Save.

AOL Mail: Options (gear) → More Settings → Spam/Filtering → Approved Senders → Add → enter realscout.com → Save.

AT&T Mail: Uses the Yahoo Mail platform — follow the Yahoo Mail steps above.

Still having issues?

If you've completed the steps above and emails still aren't arriving, email RealScout Support at support@realscout.com and CC your agent. Include your email address and your email provider.