All CollectionsContactsContactsAdd, organize, and manage your client database.23 articlesScout ScoreLearn how to use RealScout's Scout Score to track client engagement, monitor score changes, analyze live feed activity, collect buyer/seller feedback surveys, and prioritize re-engagement strategies from your Contacts page…How do Nurtured Contact Overages work on my Team (Build) account?For Team (Build) accounts: what happens when your team exceeds its Nurtured Contact limit, where to find Overages, and how to get back within your limit.FAQ: Tag Automations, Tags & TemplatesSelf-contained answers to the questions agents ask most about tags, Tag Automations, and tag-triggered Templates.Logging Contact Type & Agreement StatusHow to Archive ContactsLearn how to archive, unarchive, delete, and restore contacts in RealScout, and understand the difference between each action.Nurtured Contact OveragesTag Automations: Activity Tags, Action Tags & How to Act on ThemThe Tag Automations page shows every tag RealScout applies to your contacts automatically, how long each sticks around, and the Action tags that let you control RealScout from a connected…Contacts PageHow to use the Contacts page Quick Filters, Activity timeframes, and bulk actions to identify engaged contacts, spot disengaging ones, and act at scale.How to Add or Edit Additional Contact Emails in RealScoutGive couples, partners, or co-buyers visibility into listing alerts and property updates & without creating duplicate contacts. RealScout makes it easy to copy (CC) multiple recipients on alerts by adding…What does 'Email(s) have already been used, please try another' mean?Contact OverviewA Contact record in RealScout shows Scout Score, active alerts, email and site activity, and contact details in one place. This article explains each section of the Contact record and…Using Contact Enrichment in RealScoutFor using RealScout to "enrich" or update contact records. Especially helpful for reviewing contact information and accuracy. Update and verify contact details like names, addresses, and ownership status in RealScout.Why do contacts still appear as nurtured after I disable Auto Nurture?Why contacts stay nurtured after disabling Auto Nurture and how to stop them by Archiving.How can I import Contacts into RealScout using a spreadsheet, list, or export?RealScout has two import types: Contact Import for leads and clients, and Home Value Alert Import for potential sellers. Learn which to use and how to format each one.How can I send Welcome Emails and manage communication in RealScout?Learn how to send welcome emails manually or automatically, resend them, and use in-app messaging to communicate with contacts in RealScout.Email Bounces & How to Resolve ThemLearn about email bounces, how to request removal from Support, and steps to reduce future delivery issues in RealScout.Email: Spam Complaints & How to Resolve ThemLearn what spam complaints mean in RealScout, why they happen, and the required steps to restore email delivery.RealScout Tags for Contact ManagementReference list of all RealScout Tags — engagement tags that fire based on contact behavior, actionable tags that trigger status changes, and the Errors column that flags email delivery problems.How to Manually Add a New Contact in RealScoutStep-by-step instructions for manually adding a single contact to your RealScout account using the Add Contact / Alert button.Organizing Your Contacts For Tiered ImportsLearn how to organize and tag contacts to import and nurture in tiers and maximize email sendability in RealScout.Understanding & Managing Nurtured Contact Packs (NCPs)Everything you need to know about Nurtured Contacts and Nurtured Contact Packs — what counts, what doesn't, how to manage your limit, how to archive, and how to resolve overages.How do I edit a client’s email address in RealScout?What is Tiered Importing?A universal system for sorting any contact list into three priority tiers before importing into RealScout — no formulas required.
