Skip to main content

Frequently Asked Questions

Commonly asked questions and all the answers you need

59 articles
How can I contact RealScout support?
RealScout Office Hours
How can I check RealScout service status and updates during an outage?Learn how to check RealScout's service status during outages and accessibility issues. The status page is publicly available and provides transparent, timely updates whenever RealScout experiences downtime or performance issues.

General FAQ & Workflows

Which internet browsers do you support?
Is RealScout a CRM?
How Do I See Who Has Unsubscribed Or That I Have Deleted?
Understanding Email Opens and Industry Standards
Nearby School Ratings
Climate Risk Ratings
How to add a brokerage Disclaimer or Terms & Conditions
Alert Note: "This search was automatically disabled due to rejected emails in the last 60 days."
What Can I Do While I'm Waiting For MLS Approval?
Understanding the “Email Warm Up In Progress” Message + Next Steps
What is Primary Email Verification?
Why Inactive Alerts May Be SunsetUnderstanding how RealScout disables inactive alerts
Do you offer brokerage wide accounts?
How do I troubleshoot issues with my contact not getting an alert?Fix RealScout alert issues: contacts not receiving listings, email bounces, spam blocks, paused accounts, Auto Nurture delays, and search criteria problems. Learn how to manage email deliverability, nurtured contact limits,…
FAQ: Why Don't I Receive Copies of Hand-Picked Alert Notifications?Learn why agents don't receive copies of hand-picked property alerts with personalized messages, what email notifications you DO get copies of, and how to track hand-picked listings sent by your…
FAQ: How does sharing a RealScout agent account differ from a Team Account with multiple users?Compare RealScout team account options: shared single login for small teams vs. full-featured multi-user accounts with individual logins, lead distribution, agent tracking, and admin roles. Learn which setup fits your…
How can I reactivate or reinstate my RealScout account and ensure my data is retained?
How can I share property listings via text message in RealScout?Share property listings via text message in RealScout. Learn how to manually send listings using the agent app, generate shareable links, and understand why automated text alerts aren't supported.