Frequently Asked Questions
Commonly asked questions and all the answers you need
62 articles
- How can I contact RealScout support?Contact RealScout support via live chat, email at support@realscout.com, or phone. Access the your support messenger directly from your RealScout agent account to reach our support team.
- RealScout Office Hours
- How can I check RealScout service status and updates during an outage?When RealScout is down or slow, the status page at realscoutstatus.com shows real-time incident updates and uptime history. Check there first before contacting Member Support.
- Where do I go to login?
RealScout Product Updates
Learn more about our latest product updates here!
- Which internet browsers do you support?
- Is RealScout a CRM?
- How Do I See Who Has Unsubscribed Or That I Have Deleted?
- Understanding Email Opens and Industry Standards
- Nearby School Ratings
- How to add a brokerage Disclaimer or Terms & Conditions
- Alert Note: "This search was automatically disabled due to rejected emails in the last 60 days."
- What Can I Do While I'm Waiting For MLS Approval?
- Understanding the “Email Warm Up In Progress” Message + Next Steps
- What is Primary Email Verification?
- Why Inactive Alerts May Be SunsetUnderstanding how RealScout disables inactive alerts
- Do you offer brokerage wide accounts?
- Troubleshooting Issues with Contact AlertsFix RealScout alert issues: contacts not receiving listings, email bounces, spam blocks, paused accounts, Auto Nurture delays, and search criteria mismatches.
- FAQ: Why Don't I Receive Copies of Hand-Picked Alert Notifications?Learn why agents don't receive copies of hand-picked property alerts with personalized messages, what email notifications you DO get copies of, and how to track hand-picked listings sent by your…
- FAQ: How does sharing a RealScout agent account differ from a Team Account with multiple users?Compare RealScout team account options: shared single login for small teams vs. full-featured multi-user accounts with individual logins, lead distribution, agent tracking, and admin roles. Learn which setup fits your…
- How can I reactivate or reinstate my RealScout account and ensure my data is retained?
- How can I share property listings via text message in RealScout?Share property listings via text message in RealScout. Learn how to manually send listings using the agent app, generate shareable links, and understand why automated text alerts aren't supported.
- Trigger RealScout Actions from Your CRM Using TagsSet up your Templates and integrations in RealScout once, then use tags in Follow Up Boss, Cloze, Rechat, or BoldTrail to archive contacts, pause alerts, and assign Templates.
Exclusives
Access may vary depending on your brokerage.
- What are Exclusive Listings?
- How to Use RealScout ExclusivesNavigate the Exclusives dashboard, add and manage off-market listings, search your brokerage's exclusive inventory, and share listings with clients.
- How to Get Started with RealScout Exclusives
- How to Add Exclusive Listings to RealScout
- How to Share Exclusive Listings
- How To Control Exclusive Auto Emails
- What will my Clients see?
- Exclusive Listing Searches in RealScoutRealScout allows you to search the Exclusives inventory and save those searches for future use, either to a specific Contact or as a reusable template. This article explains how to…
- How to Invite Your Contacts to Use the RealScout Home Search App
- RealScout Agent Dashboard App: Home Value Alerts (ALERTS)
- RealScout Agent Mobile App OverviewDownload and sign in to the RealScout Agent Mobile App, then use the Live Feed, Inbox, Map Search, Contacts, and Home Value Alerts — plus what's web-only.
- RealScout Agent Dashboard App Links
- RealScout Agent Dashboard App: How To LoginLog in to the RealScout Agent Dashboard App using your password, an email link, or a password reset. This guide covers downloading the correct app, signing in with your primary…
- What can my client do on the Home Search app?
- App Not Working? Try This First
Broker Support
For Managers, Staff & Admins only
MLS-Specific FAQs
Everything you need to know about the MLS areas RealScout supports
- Which MLS Areas Does RealScout Support?
- What does Request A Data Feed mean?
- MLSNOW: Search by Room Level and Room Type
- West Penn Multi-List (WPMLS): Search by Room Level and Room Type
- Canopy MLS: How to create a search with a Room on a specific Level
- What can I expect if RealScout uses DocuSign for requesting my MLS access on RealScout?Learn how RealScout uses DocuSign to request MLS access, including broker signing order, automatic agreement delivery, exceptions like Subscriber Agreement Forms, and how the MLS Approvals team guides you through…
- How do I add an MLS to my RealScout account?
Agent Resources
Printable documents and RealScout marketing assets