Frequently Asked Questions
Commonly asked questions and all the answers you need
53 articles
How can I contact RealScout support?
RealScout Office Hours
How can I check RealScout service status and updates during an outage?Learn how to check RealScout's service status during outages and accessibility issues. The status page is publicly available and provides transparent, timely updates whenever RealScout experiences downtime or performance issues.
RealScout Product Updates
Learn more about our latest product updates here!
3/6/24 FUBScouts - Integration Page Update
3/6/24 -Auto Nurture - Popular Homes in Your Area - RADIUS update
Which internet browsers do you support?
Is RealScout a CRM?
How Do I See Who Has Unsubscribed Or That I Have Deleted?
Understanding Email Opens and Industry Standards
Nearby School Ratings
Climate Risk Ratings
How to add a brokerage Disclaimer or Terms & Conditions
Alert Note: "This search was automatically disabled due to rejected emails in the last 60 days."
What Can I Do While I'm Waiting For MLS Approval?
Understanding the “Email Warm Up In Progress” Message + Next Steps
What is Primary Email Verification?
Inactive Contacts/Alerts are Automatically SunsetUnderstanding how RealScout disables inactive alerts
Do you offer brokerage wide accounts?
How do I troubleshoot issues with my contact not getting an alert?
Exclusives
Access may vary depending on your brokerage.
What are Exclusive Listings?
How to Get Started with RealScout Exclusives
How to Add Exclusive Listings to RealScout
How do I Edit My Exclusive Listing on RealScout?
How to Share Exclusive Listings
How To Control Exclusive Auto Emails
What will my Clients see?
How to Invite Your Contacts to Use the RealScout Home Search App
RealScout Agent Dashboard App: Home Value Alerts (ALERTS)
About RealScout Apps
RealScout Agent Mobile App Overview
RealScout Agent Dashboard App Links
RealScout Agent Dashboard App: How To Login
What can my client do on the Home Search app?
How do I share the Home Search app with my clients?
Does the agent app also record my clients' activity?
Experiencing App Trouble?
Broker Support
For Managers, Staff & Admins only
Manager Tools Dashboard OverviewManager Tools is an interface that lets brokerage Managers, Staff, and Admins manage agent accounts, reset passwords, resend Welcome Emails, and get reports on overall adoption and usage.
Manager Tools - Agents Page
Manager Tools - Reports Page
MLS-Specific FAQs
Everything you need to know about the MLS areas RealScout supports
Which MLS Areas Does RealScout Support?
What does Request A Data Feed mean?
MLSNOW: How to create a search with a Room on a specific Level
West Penn Multi-List (WPMLS): How to create a search with a room on a specific level
Canopy MLS: How to create a search with a Room on a specific Level