Frequently Asked Questions
83 articles
How can I contact RealScout support?
RealScout Product Updates
Learn more about our latest product updates here!
3/6/24 FUBScouts - Integration Page Update
3/6/24 -Auto Nurture - Popular Homes in Your Area - RADIUS update
Understanding Email Opens and Industry Standards
Sunsetting Inactive Profiles
What is Primary Email Verification?
Understanding the “Email Warm Up In Progress” Message + Next Steps
What Can I Do While I'm Waiting For MLS Approval?
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Important Announcement: Deprecation of Market Trends and Disclosures Features on July 1st, 2023
How to add a brokerage Disclaimer or Terms & Conditions
Climate Risk Ratings
Nearby School Ratings
My Account Settings: Suppress Open House info for all of my clients
How do I add a client's additional email?
What does Request A Data Feed mean?
What does 'Email(s) have already been used, please try another' mean?
Exporting clients from a RealScout Pro plan
Does RealScout offer reciprocal access?
Is RealScout a CRM?
Which internet browsers do you support?
Dashboard Features
How to COPY/DUPLICATE a Listing Alert
How to share a single listing with a client
Change Property Class to Search Rental or Leases
Do my home buyers see the private listing agent remarks?
Where do I go to login?
I forgot my password how do I get a new one?
Do you offer brokerage wide accounts?
How do I add my team member/assistants email to my RealScout account so they are copied on emails?
What type of Logo file is supported?
How do I crop my photo?
How to Invite Your Contacts to Use the RealScout Home Search App
RealScout Agent Dashboard App: Home Value Alerts (ALERTS)
About RealScout Apps
RealScout Agent Mobile App Overview
RealScout Agent Dashboard App Links
RealScout Agent Dashboard App: How To Login
What can my client do on the Home Search app?
How do I share the Home Search app with my clients?
Does the agent app also record my clients' activity?
Experiencing App Trouble?
Single-Page Website
Q&A relating to your new RealScout single-page Landing Page.
What is the purpose of the Single Page Website?
Can I re-arrange the sections of the Single Page Website?
Can I add more pages to the site?
How do I change the text, or customize other parts of the Landing Page?
I’d like to feature my listings on the Single Page Website, can I do that?
Can I use a Single Page Website as my agent website?
Does the site look good on mobile devices (phones and tablets)?
Broker Support
For Managers, Staff & Admins only
Manager Tools Dashboard OverviewManager Tools is an interface that lets brokerage Managers, Staff, and Admins manage agent accounts, reset passwords, resend Welcome Emails, and get reports on overall adoption and usage.
Manager Tools - Agents Page
Manager Tools - Reports Page
RealScout Pro+ Broker Upgrade Center
Welcome to the Broker Pro+ Upgrade Center. We’re excited to get your brokerage transition to RealScout Pro+ so your agents can harness the power of RealScout’s brand-new automated contact Nurture tools. Here are some useful documents to learn more about RealScout Pro+ and the transition.
Team Accounts Within BrokeragesRealScout offers three options for agent teams at brokerages
Pro+ Marketing & Training Resources for Brokerage Staff