Frequently Asked Questions
86 articles
How can I contact RealScout support?
RealScout Product Updates
Learn more about our latest product updates here!
3/6/24 FUBScouts - Integration Page Update
3/6/24 -Auto Nurture - Popular Homes in Your Area - RADIUS update
Understanding Email Opens and Industry Standards
Sunsetting Inactive Profiles
What is Primary Email Verification?
Understanding the “Email Warm Up In Progress” Message + Next Steps
What Can I Do While I'm Waiting For MLS Approval?
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Important Announcement: Deprecation of Market Trends and Disclosures Features on July 1st, 2023
How to add a brokerage Disclaimer or Terms & Conditions
Climate Risk Ratings
Nearby School Ratings
My Account Settings: Suppress Open House info for all of my clients
How do I add a client's additional email?
What does Request A Data Feed mean?
What does 'Email(s) have already been used, please try another' mean?
Exporting clients from a RealScout Pro plan
Does RealScout offer reciprocal access?
Is RealScout a CRM?
Which internet browsers do you support?
Dashboard Features
How to COPY/DUPLICATE a Listing Alert
How to share a single listing with a client
Change Property Class to Search Rental or Leases
Do my home buyers see the private listing agent remarks?
Where do I go to login?
I forgot my password how do I get a new one?
Do you offer brokerage wide accounts?
How do I add my team member/assistants email to my RealScout account so they are copied on emails?
What type of Logo file is supported?
How do I crop my photo?
How to Invite Your Contacts to Use the RealScout Home Search App
RealScout Agent Dashboard App: Home Value Alerts (ALERTS)
About RealScout Apps
RealScout Agent Mobile App Overview
RealScout Agent Dashboard App Links
RealScout Agent Dashboard App: How To Login
What can my client do on the Home Search app?
How do I share the Home Search app with my clients?
Does the agent app also record my clients' activity?
Experiencing App Trouble?
Single-Page Website
Q&A relating to your new RealScout single-page Landing Page.
What is the purpose of the Single Page Website?
Can I re-arrange the sections of the Single Page Website?
Can I add more pages to the site?
How do I change the text, or customize other parts of the Landing Page?
I’d like to feature my listings on the Single Page Website, can I do that?
Can I use a Single Page Website as my agent website?
Does the site look good on mobile devices (phones and tablets)?
Broker Support
For Managers, Staff & Admins only
Manager Tools Dashboard Overview
Manager Tools - Agents Page
Manager Tools - Reports Page
RealScout Pro+ Broker Upgrade Center
Welcome to the Broker Pro+ Upgrade Center. We’re excited to get your brokerage transition to RealScout Pro+ so your agents can harness the power of RealScout’s brand-new automated contact Nurture tools. Here are some useful documents to learn more about RealScout Pro+ and the transition.
General info about the Pro+ transition
RealScout Pro+ Broker Transition Plan
Nurtured Contact FAQ
New Team Account Type at Brokerages
Pro+ Marketing & Training Resources for Brokerage Staff