The Overages tab is a section within your Contacts list to help with contact management. When your account exceeds its Nurtured Contact limit, you can still manually add new contacts, and contacts can continue to sign up on their own. These contacts appear in a dedicated Overages tab on your Contacts page.
Your core workflows stay uninterrupted, and you get full visibility and control over how to manage and prioritize your contact list.
Who does this apply to?
Accounts with a Nurtured Contact limit.
Accounts with automated email nurture flows that have met a Nurtured Contact limit.
Admins/Managers managing contacts that have met a Nurtured Contact limit.
What happens when you exceed the limit?
If a contact is added by you (or signs up on their own) after your account reaches its Nurtured Contact limit, the new contact is placed in the Overages tab. Contacts in Overages will not receive automated emails.
How to resolve Overages
Increase your limit: Have your Team Lead or Admin contact teamsupport@realscout.com about additional Nurtured Contact Packs.
Archive or Delete existing contacts in the Nurtured tab (if you identify they are done being nurtured).
Tag Automations: Activity Tags, Action Tags & How to Act on Them - By using the RealScout Archive Contact tag, the "clean up" action can be done in mass.
FAQs
Q: Will contacts in the Overages tab get Auto Nurtured and be auto-emailed alerts?
A: No, they will not receive automated emails, but they can still be sent properties manually.
Q: How do I find which contacts are in Overages?
A: On the left navigation bar, click on the Contacts page, and look for the Overages tab.
Q: How soon are changes applied after I upgrade my Nurtured Contact Packs or Archive/Delete Nurtured Contacts?
A: Please allow 24 hours after the upgrade for the overage notification to disappear.
Q: Don't see the option to increase your Nurtured Contact Packs?
A: Please have your Team Lead or Admin contact teamsupport@realscout.com.