Say goodbye to Market360 and Hello to new Listing Tools!

What’s leaving?

• Market360 - Reverse Prospecting/My Listings
• Market360 - Ability to upgrade to contact agents outside your brokerage
• Market360 - Test the Market 
• Market360 - Office Listings

 

All Market360 features above will begin a transition process beginning September 22, 2020. All Market360 features will no longer be available after January 2021.

 

What’s new?

The RealScout Product Team has been working diligently to release a whole set of new features that will help Listing Agents engage and convert sellers. These tools are available to eligible users starting September 22, 2020.  

• Market Activity Alerts to nurture your sphere of influence
• Test The Market to help you win your next listing appointment
• The My Listings dashboard to get analytics about your on-market properties to keep your sellers informed about how their listing is performing

Click here for a short overview video that completely explains our platform and the new features.

How do I access the new tools?

The new tools are available on your agent dashboard, in the left-hand navigation bar when adding a client, you can now choose to send someone a Listing Alert or a Market Activity Alert

• We’ll reach out about your subscription plan pricing.

If you do not currently have access to Market360:

We will be enabling the ability for individual agents to subscribe to these new tools over the coming months, please stay tuned for more information coming soon.

What about Market360 reverse prospecting?

A new and improved reverse prospecting feature will be released by January 2021.

I have questions about my Market360 subscription

Please contact us at support@realscout.com, and we’ll be happy to answer your question. 

 

Want to learn more about the new Listing Tools? Visit our support section here, or click on the links above.

 

 

 

 

 

 

Description 

 

All of your clients all have a Recent Activity section in their accounts. That is where you can keep track of all of their email alerts delivered, emails that were opened by your client, homes viewed and homes your client is interested in.


Step-by-Step:

• Click on the CLIENTS tab
• Click on clients name (their account will open up)
• Click on Recent Activity 

The agent view of the Email Alert will not have the same functionality as the email your clients receive.

There will be a red banner at the top of your agent view of the email to remind you this view is set to view only, meaning to view the listings, you must exit the email tab and search the property on your RealScout account.


 

 

Room and Room Level Searching via RealScout is available in specific MLSs across the country, currently we have this feature available on the following MLSs:

 

BRIGHT MLS

WMLS - WIlliamsburg MLS

GLVR

RealComp MLS

NORIS MLS

WPMLS

IRES MLS

CMLS - Canopy MLS

REIN MLS

RECOLORADO MLS

MLSPIN MLS

 

If you do not see this option on your RealScout Search page, but have it available within your MLS please reach out to support@realscout.com

 

 

 

 Hi Members!

This general video tutorial was created using CRMLS.

Filter names and options vary depending on the MLS feed being used

The Add/Remove Search Option is not available in all search pages

The search fields are provided to us by the MLS/Listing Service and they may have different names than the ones shown in this video tutorial (the reason is because not all MLS/Listing Services use the same filter names)

Have questions or can't find a specific search field? Please send support@realscout.com an MLS Printout example along with the name of the search field you are looking for and our Member Success Team will be happy to help! 

Please click here for an updated version. 

 

Video Tutorial Highlights:

• Search page per MLS and Property Class
  
  
• This is a general overview of how to choose a search page when adding an alert (search)
  
  
• The Listing Services and Property Classes that are shown in this video may vary depending on the MLS Memberships in each agent’s individual account

 

Details Description: 

If you start creating a property alert using the Orange “Add Alert” button at the top right of the page OR within a specific client account by clicking the blue “Add Another Listing Alert” button in the center of the page, there will be a pop up prompting you to select the property class and MLS simply click that drop-down menu to select which Property Class and MLS you want to search with. Then select your client and click START SEARCHING.

 

 

Description:

If you want to quickly edit the Settings of an existing alert, you’ll need to go to your client’s account.

Click on the CLIENTS tab, find your client’s name and click on it. Their account will open and you will land on their LISTING ALERTS tab. Here you can quickly edit the Frequency of all of their searches if needed.

The Frequency section has a drop down menu for you to choose the new preferred alert schedule:

• ASAP - Immediately 
• HAND - PICKED - Manually sent out by you
• DAILY - Everyday or uncheck days as needed
• MONTHLY - Once a Month 
• DISABLED - Stop/Pause a search from sending email alerts 

 

Disabled is like pausing a search, so you would keep the client and their alert in RealScout, without them receiving any additional emails.

You can also Delete an alert or Copy an alert to the same client or a different client, and get into the alert itself. 

Click on View/Edit if you'd like to edit the filters or for more Alert Settings & Schedule options. 

 

If you are a Follow Up Boss Account Owner and would like to route leads to team members from Follow Up Boss to RealScout or vice versa please use this link to set up your team on RealScout. This must be completed in order to have leads route to specific team members on RealScout.

Follow Up Boss (Follow Up Boss) is an agent level integration that allows the account owner in Follow Up Boss to connect their account to their RealScout agent account and also perform account connection for any teammates in Follow Up Boss.

Setup

Team Account Connection Steps: 

In order to connect your Follow Up Boss team to RealScout and transfer leads to the respective team member our RealScout Member Success team will need to connect you and your team members. Please fill out this form or email support@realscout.com with the names of your team members and their emails. The team members email address must be the same as what they’re using in RealScout/Follow Up Boss.

Connecting Follow Up Boss:

 

In order to connect RealScout to Follow Up Boss, the account owner needs to log into followupboss.com and navigate to Admin → API. Here you’ll need to generate an API key and save it.

Creating an API key

 

Once the API key is created, sign into your RealScout account and navigate to www.realscout.com/agent/marketing/integrations. Enter in your API key and click Connect Account:

 

Now that you've connected your account you have a few different configuration options available to you.

Configuration Options:

Enabled

Enable your RealScout <> Follow Up Boss integration in order to:

• Import new clients into your RealScout account from the leads you add in Follow Up Boss.
• Make updates to clients when changes are made in Follow Up Boss.
• Delete clients in RealScout when you “Trash” leads in Follow Up Boss.
• Transfer clients to your team members on your RealScout account when you utilize the Follow Up Boss Integration team functionality.

Transfer leads

Transfer clients in RealScout to a team member with a valid RealScout account. When utilizing the Follow Up Boss Team integration you can assign a lead to a team member on Follow Up Boss and that client will then also be transferred on RealScout. Your team member must have an active RealScout account. If you are not currently connected to your team, please contact our support team or fill out this form to connect.

Now you can click CONNECT TEAM MEMBERS you'll also want to be sure to select Transfer Leads:

Once team members are connected and the option to transfer leads is selected the leads from Follow Up Boss will route to the correct team members RealScout account.

 

Delete leads

Delete clients in RealScout when the leads stage is updated to 'Trash' or the lead is permanently deleted in Follow Up Boss. If a lead is deleted in Follow Up Boss, the corresponding RealScout client will be deleted regardless of tags, or who deleted it (ie, RealScout will delete the client even if a Follow Up Boss team member deleted it).

Filter Leads By Tags

Only import or update leads from Follow Up Boss with specific tags. If one or more of the tags provided in RealScout match a tag in Follow Up Boss, the lead will be imported, updated, or deleted from RealScout accordingly. Leads pushed into Follow Up Boss from RealScout will be tagged "RealScout" automatically. If this option is enabled you should include the tag "RealScout" to ensure updates from Follow Up Boss get processed in RealScout.

Connecting your Follow Up Boss to RealScout - Individual Account Owner

Follow Up Boss (Follow Up Boss) is an agent level integration that allows the account owner in Follow Up Boss to connect their account to their RealScout agent account. 

Setup

In order to connect RealScout to Follow Up Boss, the account owner needs to log into followupboss.com and navigate to Admin → API. Here you’ll need to generate an API key and save it.

 

1 - Go to followupboss.com/2/api

 

2 - Click API and create API Key:

Creating an API key

 

Once the API key is created, sign into yourRealScout account and navigate to www.realscout.com/agent/marketing/integrations. Enter in your API key and click Connect:

Configuration Options:

Enabled

Enable your RealScout <> Follow Up Boss integration in order to:

• Import new clients into your RealScout account from the leads you add in Follow Up Boss.
• Make updates to clients when changes are made in Follow Up Boss.
• Delete clients in RealScout when you “Trash” leads in Follow Up Boss.
• Transfer clients to your team members on your RealScout account when you utilize the Follow Up Boss Integration team functionality.

Transfer leads

Transfer clients in RealScout to a team member with a valid RealScout account. When utilizing the Follow Up Boss Team integration you can assign a lead to a team member on Follow Up Boss and that client will then also be transferred on RealScout. Your team member must have an active RealScout account.

Delete leads

Delete clients in RealScout when the leads stage is updated to 'Trash' or the lead is permanently deleted in Follow Up Boss. If a lead is deleted in Follow Up Boss, the corresponding RealScout client will be deleted regardless of tags, or who deleted it (ie, RealScout will delete the client even if a Follow Up Boss team member deleted it).

Filter Leads By Tags

Only import or update leads from Follow Up Boss with specific tags. If one or more of the tags provided in RealScout match a tag in Follow Up Boss, the lead will be imported, updated, or deleted from RealScout accordingly. Leads pushed into Follow Up Boss from RealScout will be tagged "RealScout" automatically. If this option is enabled you should include the tag "RealScout" to ensure updates from Follow Up Boss get processed in RealScout.

RealScout offers two different apps. RealScout Agent Dashboard is for agents, and RealScout Home Search is for clients.

 

Agents that download both will see the RealScout Agent Dashboard with a black logo and the Agent app

 

RealScout Agent Dashboard for agents

iOS App Store: https://apps.apple.com/us/app/realscout-agent-dashboard/id1158016728

Android Google Play: https://play.google.com/store/apps/details?id=org.realscout.RSProApp&hl=en_US&gl=US 

 

 

RealScout Home Search for Clients

iOS App Store: https://apps.apple.com/us/app/realscout-home-search/id1281304485 

Android Google Play: https://play.google.com/store/apps/details?id=org.realscout.RSHomebuyerApp 

 

 

 

 

Have a question? Let our Member Success team help at support@realscout.com!

 

There are many ways to utilize RealScout in your everyday Social Media posts, we'd like to highlight a few here that are asked for from our Member Success coaches often. 

Creating a search to share on social media:

1. Here's a video to help you learn to do this: https://support.realscout.com/hc/en-us/articles/360016702971-How-to-create-a-search-to-share-on-Social-Media

 

Quick tip: Use an Excel or Google Sheet to keep track of the searches you create, our url's update based on your Listing Service data, so no need to constantly recreate! Just reuse!

I've created one you can download here: My RealScout URL List

 

3. Use RealScout links on your Website

Lots of agents use our shareable links on their website. You can hyperlink these urls to images or text. Either way its a great way to highlight specific areas you specialize in on your website. Your clients will be taken to your RealScout account and if you enable Forced Sign Ups, they'll need to sign up to search with you!

 

Here's a great example of what one realtor did on her site, each neighborhood to the left of the map is hyperlinked to her RealScout social searches:

 

4. Use Zapier to make your life easier!

RealScout offers lots of great Integrations you can use to bring in leads, create alerts or track your users. Zapier however has changed the game in what you can and can't do with RealScout and a plethora of other sites you use. Here's a great article about how one agent used Zapier to save 4 hours every day: https://zapier.com/blog/matt-keller-williams/

Zapier does offer free accounts, but as any site you may have to upgrade to use their more advanced Zaps. If you use lots of tools on a daily basis it would certainly be a great option for you.

Check out which apps you can connect to RealScout here: https://zapier.com/apps/realscout/integrations

 

 

Have another question or want to take a deeper dive into Social Media and RealScout? Email us support@realscout.com or call us 650-397-6500 ext 2

 

 

What is MLS Reciprocal Access on RealScout?

In some markets, MLSes may have a reciprocity agreement that also applies to RealScout. In these cases, being a member of a particular MLS also grants you access to listings in another MLS.

How do I know if I have access?

When creating a search alert on RealScout, you will be asked to choose the MLS and Property Class. If you have access to more than one MLS, you will see it as an option.

Click here to read FAQs for region-specific MLS reciprocity information.

How do I access reciprocal MLSes?

When creating a search alert on RealScout, you will be asked to choose the MLS and Property Class. You can also click the “Change” link at the top of search alert settings.

Select “Cross-MLS Search” to create a search alert that returns results from all the MLSes to which you have access. A Cross-MLS search will only use basic fields which can be normalized across the different MLS data feeds.

To create a search alert using Advanced Fields, you must select the specific MLS. If you need to use Advanced Fields across multiple MLSes for a client, then you will need to create separate search alerts for each MLS.

Can I help my client search listings in multiple MLSes at the same time?

Yes, you can create a Basic search alert across MLSes by selecting “Cross-MLS Search”.

To create an Advanced search alert for multiple MLSes, you will need to create a separate advanced search alert for each MLS.

What if I’m a member of more than one MLS?

If you are a member of more than one MLS, then you should have access to all your MLSes regardless of any reciprocity agreements. Please contact support@realscout.com if you do not see an MLS in RealScout for which you are a member.

What’s the difference between a reciprocity agreement and a data share agreement?

A reciprocity agreement between MLSes allows members of each MLS to access data from the other. A data share agreement allows the listings in one MLS to be shared and included in the data feed of the other MLS. In the former, RealScout would still have two separate data feeds. In a data share agreement, you would see data from multiple MLSes in the same data feed.