Which Action Is Right for Each Contact?
Before running the bulk workflow, decide which action applies to your contacts. The three actionable tags produce different outcomes in RealScout.
Tag to apply in FUB | What happens in RealScout | When to use it |
| Stops all alerts, moves contact to Archived, removes from nurtured contact count | Contact has an invalid or permanently blocked email and is no longer needed for nurture |
| Stops all alerts, contact stays in Nurtured tab, still counts toward nurtured limit | Contact email is valid but you want to pause nurture temporarily (e.g., client is in contract) |
| Stops only Listing Alerts; Home Value Alerts and Market Activity Alerts remain active | Contact is a homeowner — you want to remove buyer-facing emails but keep seller nurture running |
Note: Applying any of these tags from FUB does not reverse when the tag is removed. Archiving a contact requires manual unarchiving in RealScout. Disabling alerts does not re-enable them when the tag is removed. Review the contact before applying.
→ The steps below use RealScout Archive Contact. If you are using a different tag, the FUB steps are identical — just substitute the tag name in steps 8–9.
Step 1: Filter Contacts by Email Error Tags in Follow Up Boss
Log in to Follow Up Boss and click People in the top navigation bar.
On the All People page, click the Add a filter field in the upper right.
Type
tagin the search field and click Tags from the dropdown.In the Tags filter panel, confirm the condition is set to include any.
Click into the tag search field and search/type and add:
RealScout Email Spam Reportedand/orRealScout Email Rejected
Optionally add a third tag: RealScout Email Validation Failed to include contacts with invalid email addresses alongside bounced and spam-reported contacts.
The People list now shows only contacts carrying at least one of the selected tags. The count above the list reflects the filtered results.
Note: Before proceeding to bulk-archive, spot-check a sample of the contacts to confirm the emails are genuinely invalid or permanently unreachable. A contact who recently viewed a property or opened an alert may be worth a manual outreach attempt to get a corrected email address before archiving. See the FAQ below for guidance on contacts tagged incorrectly, such as having a bounce tag but their email being up to date.
Step 2: Bulk-Apply the Archive Tag
Use the checkbox at the top of the list to Select All filtered contacts, or select individual contacts manually if you want to review before acting on each one.
Click the tag icon in the action bar that appears above the list.
Click Add Tags from the dropdown.
Click the Search or create a new tag field in the Add Tags modal.
Type
RealScout Archive Contactand select it from the results.Click Add Tags to apply.
Wait for the "Updating tags completed" confirmation at the bottom of the screen before navigating away.
RealScout checks FUB tags on a regular cycle. The archiving will take effect in RealScout within a short window after the tag is applied — contacts will move from Nurtured to Archived and their alerts will stop.
Note: FUB automations do not fire on bulk tag actions. If you have automations configured to trigger on these tags, they will not run for this batch. The tag still syncs to RealScout and the archive still occurs — this only affects the automation chain.
Step 3: Verify Archiving in RealScout
Switch to your RealScout tab and go to realscout.com/agent/contacts.
Click the Archived tab in the contact status bar.
Confirm the contacts you tagged in FUB now appear in the Archived view.
If contacts have not moved to Archived after a reasonable wait, confirm the tag is spelled exactly RealScout Archive Contact on each FUB contact profile. A single extra character or space will cause the tag to be ignored silently.
Handling Contacts Tagged Incorrectly
If you find contacts in your filtered list with valid emails that were tagged by mistake, do not archive them. Instead:
Remove the incorrect email error tag (
RealScout Email Rejected,RealScout Email Validation Failed, orRealScout Email Spam Reported) from the contact's FUB profile.If the contact's alerts stopped due to the email issue, contact Member Support to request a manual review of the bounce status. Email support@realscout.com or use the chat button in the lower-left corner at support.realscout.com with the contact's name and email address.
Spam-reported contacts require a separate process. If a contact marked a RealScout email as spam, their address is added to a global suppression list. You cannot unblock this on their behalf. The contact must email support@realscout.com directly to provide written consent and request reinstatement. Include the contact's email address in your message so Member Support can match the record.
Frequently Asked Questions
What is the difference between RealScout Email Rejected and RealScout Email Validation Failed? RealScout Email Rejected means an email was sent and returned — the address may have been valid at some point but is now bouncing (inactive account, full mailbox, or temporary block). RealScout Email Validation Failed means the email address failed a format check before a send was attempted — it is structurally invalid. Both block future RealScout alerts. Correcting the email address on the contact profile resolves Validation Failed; Rejected contacts may need Member Support review depending on the reason for the bounce.
I archived contacts in FUB but they are still showing as Nurtured in RealScout. How long does the sync take? The tags will sync, but not always in real time. Allow a reasonable window after applying the tag for the archive to take effect. If contacts remain Nurtured after that window, check that the tag is spelled exactly RealScout Archive Contact on each FUB profile. A single extra space or character will cause the tag to be ignored silently with no error shown.
If I remove the RealScout Archive Contact tag from a FUB contact later, will they become active in RealScout again? No. Removing the tag does not restore the contact in RealScout. The archive action is one-way — reversing the tag has no effect. To reactivate an archived contact, open their profile in RealScout directly and manually change their status from Archived.
A contact has a valid email but still received the RealScout Email Rejected tag. What should I do?
This can happen when a contact's email provider temporarily blocks or throttles delivery, or when RealScout's sending provider and the agent's past marketing provider have different validation behavior. Remove the tag from the FUB profile and email Member Support at support@realscout.com with the contact's name and email address to request a manual review of the block.
Can I save the email error filter as a Smart List so I do not have to rebuild it each time?
Yes. After applying the tag filters in steps 1–7 above, click + New List in the upper right of the People view. Name it (for example, "Review Emails") and save it. The Smart List auto-populates going forward — any contact that receives one of the three email error tags from RealScout will appear in the list automatically without any manual filtering. See Step 7: FUB Smart Lists for RealScout for setup instructions.
Does archiving a contact in RealScout delete them from Follow Up Boss? No. Archiving only affects the contact's nurtured status in RealScout — alerts stop and they are removed from the nurtured contact count, but no history is deleted. This is similar to, when a lead is deleted in RealScout: the contact remains in FUB exactly as they were.
Note: Contacts deleted in RealScout will display Account Deactivated in their RealScout Alerts Link (Custom Field)
Related Articles