Here's a helpful video going over how you can use these Actionable tags to clean up your database:
RealScout sends specific tags to Follow Up Boss across three categories: engagement signals you can act on, email health flags for database cleanup, and actionable tags you apply in Follow Up Boss to control what happens in RealScout.
Tags are spelling-sensitive but not case-sensitive. RealScout HVA Viewed, realscout hva viewed, and REALSCOUT HVA VIEWED are treated identically. A single character difference will stall any automation built on the tag.
How tags work between RealScout and Follow Up Boss
Every time RealScout pushes activity data to Follow Up Boss, it applies the base tag RealScout to the contact profile. This tag confirms the contact is connected to RealScout and receiving data from the integration.
Beyond the base tag, RealScout applies additional tags automatically based on contact behavior and email delivery status. These tags appear on the Follow Up Boss contact profile and can be used as filters in Smart Lists, Action Plan triggers, or daily contact prioritization.
Engagement tags
RealScout applies these tags to a Follow Up Boss contact profile when the corresponding activity event occurs. They are the primary signal layer for identifying high-intent contacts.
Tag | When RealScout applies it |
| Contact opens and views their Home Value Alert |
| Contact sends a message from their Home Value Alert page and the HVA is attached to the message |
| Contact opens and views a Market Activity Alert |
| Contact saves (favorites) a listing |
| Contact views the same listing three or more times |
| Contact sends any message through RealScout |
| Contact clicks the showing request button on a listing |
| Contact clicks to view open house times or requests open house information |
How to use engagement tags in Follow Up Boss: Build a Smart List filtered to contacts with RealScout Property Viewed 3+ or RealScout Showing Request Message. This surfaces your warmest contacts daily without opening RealScout. The list auto-populates as tags are applied. See FUB Smart Lists for RealScout for setup instructions.
Email health tags
RealScout applies these tags when an email delivery event blocks future sends to a contact. They identify contacts who need attention before they can receive alerts.
Tag | What it means | What to do |
| The contact's email address is invalid — format check failed | Correct the email address on the contact profile |
| The contact's email bounced and is now blocked from receiving RealScout emails | Verify the email address is correct; if correct, the contact must email support@realscout.com to be removed from the suppression list |
| The contact marked a RealScout email as spam; their email is now blocked | The contact must email support@realscout.com directly to restore delivery; you cannot override this on their behalf |
Note: A contact tagged RealScout Email Rejected or RealScout Email Spam Reported will not receive any RealScout alerts until they request reinstatement through Member Support. Correcting the email address in Follow Up Boss or RealScout does not automatically restore delivery for spam-reported contacts.
Actionable tags
These are tags you apply in Follow Up Boss to trigger an action in RealScout. Unlike the engagement and email tags above, these go in the opposite direction: you add the tag, and RealScout responds.
Tag to apply in Follow Up Boss | What RealScout does when it detects the tag |
| Archives the contact in RealScout — stops all alerts and moves them to Archived status |
| Disables all active alerts for the contact (Listing Alerts, Home Value Alerts, Market Activity Alerts) without archiving the contact |
| Disables only Listing Alerts for the contact; Home Value Alerts and Market Activity Alerts remain active |
When to use actionable tags:
Use RealScout Archive Contact for contacts who have closed, opted out, or are no longer relevant. Archiving removes them from your active contact count and stops all email sends.
Use RealScout Disable All Alerts when you want to pause all alert delivery temporarily — for example, while a client is in contract and not actively searching — without moving them to Archived.
Use RealScout Disable Listing Alerts for contacts who are sellers or homeowners and should receive Home Value Alerts but not buyer-facing listing emails.
Caution. Applying RealScout Disable All Alerts stops every alert type immediately. If the contact is a homeowner still expecting their Home Value Alert, use RealScout Disable Listing Alerts instead. Review the contact's active alerts before applying either tag.
RealScout checks for these tags on an hourly cycle. After applying an actionable tag in Follow Up Boss, allow up to one hour for the change to take effect in RealScout.
All tags at a glance
Tag | Direction | Note |
| RealScout → Follow Up Boss | Base tag, applied to all connected contacts added manually or through RealScout links. |
| RealScout → Follow Up Boss | Engagement signal: Contact has viewed Home Value Alert |
| RealScout → Follow Up Boss | Engagement signal: Home Value Alert-related message was sent to you |
| RealScout → Follow Up Boss | Engagement signal: Market Activity Alert was viewed |
| RealScout → Follow Up Boss | Engagement signal: property was marked as Interested |
| RealScout → Follow Up Boss | Engagement signal: listing was viewed 3+ times |
| RealScout → Follow Up Boss | Engagement signal: contact has sent you a message |
| RealScout → Follow Up Boss | Engagement signal: contact has submitted a showing request on a listing |
| RealScout → Follow Up Boss | Engagement signal: contact has viewed open house information |
| RealScout → Follow Up Boss | Email health: one or more emails on this profile could not be validated. Review manually in RealScout |
| RealScout → Follow Up Boss | Email health: possible bounce or timeout. Review manually in RealScout |
| RealScout → Follow Up Boss | Email health: confirmed spam report. Learn more here. |
| Follow Up Boss → RealScout | Actionable tag: adding this will archive the contact(s) in RealScout |
| Follow Up Boss → RealScout | Actionable tag: adding this will disable all alerts (Listing Alerts, Market Activity Alerts, Home Value Alerts) |
| Follow Up Boss → RealScout | Actionable tag: adding this will disable Listing Alerts set up by you or the contact |
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