A Contact record in RealScout centralizes everything you need to assess buyer or seller intent: Scout Score, active alerts, email and site activity, and the ability to take action from one screen.
Open a Contact record
Click any Contact's name from your Contacts list or your Dashboard feed. The record shows complete activity history, active alerts, and profile details in one place.
Read the Scout Score
The Scout Score measures buyer or seller intent based on the Contact's recent engagement. A rising score signals active research and is a prompt to follow up. A low or stagnant score usually means the search criteria or alert frequency needs adjustment.
What drives the Scout Score: email activity (opens and clicks on alerts and other emails) and site or app activity (browsing listings, viewing search results). RealScout updates the score automatically.
Use the Actions menu (three dots)
The three-dot menu at the top of the Contact record provides quick access to:
Transfer — reassign the Contact to another team member
Send Welcome Email — send a custom welcome message from this record
Reset Password — send a password reset to the Contact
Enrich — add profile information via Contact Enrichment
Archive — remove the Contact from active nurture while preserving their history
Delete — permanently remove the Contact record
Use Archive to pause outreach without losing data. Use Delete only if you are certain the record is no longer needed.
Review active alerts
The alerts section shows every active Listing Alert, Home Value Alert, and Market Activity Alert assigned to this Contact. From here you can review what is going out, adjust search criteria if the Contact's needs have changed, pause or deactivate alerts, and add a new alert if a tighter or different search is needed.
Edit Contact details
Click the pencil icon to edit the Contact's name, email address, phone number, or secondary contact information.
Keep the email address current. It is the single most important detail to maintain. An invalid email stops all alert delivery and breaks Auto Nurture enrollment.
Add Commute Information
Add a commute destination to give the Contact drive-time context while they browse listings. This field does not create a search or filter results; it displays estimated commute times on property cards for the Contact's reference. It is most useful for buyers weighing multiple areas or neighborhoods.
Run Contact Enrichment
Contact Enrichment supplements the Contact's profile with additional information sourced through RealScout. To run it, open the three-dot menu and click Enrich. See Using Contact Enrichment in RealScout for a full walkthrough.
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