What You’ll Learn
How to add or edit additional email addresses for a contact
Who receives alerts and who has login access
Tips for managing co-buyer access
What to do if you want to resend listings to new emails- Troubleshooting email format issues when adding additional contacts
Quick Steps:
Open the Contacts tab or search for your Contact.
Go to Contact Details and click Edit in the Additional Contacts section.
Add email addresses, separated by commas.
Click Save Changes.
All added emails will receive alerts, and will use the primary email to log in to the RealScout site/app.
Using Follow Up Boss? When Contact Sync is active, Follow Up Boss is the system of record. Update the contact's email and name in Follow Up Boss — changes made in FUB overwrite the corresponding fields in RealScout on the next sync. Edits made directly in RealScout will be overwritten.
Field | Notes |
First and last name | Updates the display name on the contact's profile and in alert emails |
Primary email | Required. All alerts and activity tracking use this address |
Secondary email | Optional. Will receive email alert copies. They will not have their own profile login; only the primary contact has access to the RealScout profile |
Phone number | Optional. Used for reference; RealScout does not send SMS |
Tags | Adding a tag that matches a Template will automatically assign that Template to the contact and other actions if using actionable tags |
Source | Where the contact came from (e.g., Zillow, referral, open house) |
Notes | Free-text field for internal notes visible only to you |
Written Step-by-Step: Add Additional Emails to a Contact
Written Step-by-Step: Add Additional Emails to a Contact
1. Open the Contact’s Profile
Click the Contacts tab in the left-hand navigation or search for them
Select the Contact’s Name to open their profile
Navigate to the Contact Details tab
2. Add Additional Email Addresses
Scroll to the Additional Contacts section
Click Edit
Paste one or more email addresses
Separate each with a comma (e.g., alex@example.com, mari@example.com)
3. Save Your Changes
Click Save Changes to save
All emails listed will now receive copies of RealScout alerts
Make any additional changes necessary as you scroll down to add Commutes or reminders for yourself, such as what your clients like.
How Alerts and Login Work
How Alerts and Login Work
Alerts: All additional emails will be cc’d on new property alerts and market updates
Login Access: Only the primary email can be used to log in
Additional recipients do not get their own RealScout logins
Everyone logs in using the primary contact’s email and password
If a password reset is needed, it must be sent to the primary email address.
All additional contacts will be cc’d on alerts and notifications to ensure they stay informed.
Tips for Best Results
Tips for Best Results
Always use valid email formatting and double-check for typos
If recipients don’t receive alerts, ask them to check their spam or promotions folder
For mobile access, everyone must use the same shared login tied to the primary email.
Share the app using your custom app invite link (embedded in every email by default) and all users can sign in with the primary/shared login. See "How to invite using the RealScout Agent App" for tips on this.- If you encounter a failure notice when adding an email, check for typos or missing parts in the address (e.g., missing '.com').
Security Tip: Limit shared access to trusted individuals to maintain account security, as all actions within the app are tied to the primary account.
Account Management: Be aware that notifications, alerts, and activity logs will reflect the primary account holder's details.
Want to Resend Listings to the New Emails?
To initiate a resend after adding additional emails → Follow the instructions in our guide: How to Resend Listings