Exporting clients from a RealScout Pro plan

If you are on RealScout Pro+, please visit the New Contact Page. 

The article below provides instructions for members of our classic RealScout Pro plan. It also provides helpful steps for exporting your all-time RealScout contact details such asname, email, phone and other details such as identifying those who have unsubscribed over time.


WHERE IS THE EXPORT OPTION?

You can export your clients from your RealScout account by going to the CLIENTS/CONTACTS tab on your left-hand side grey bar, scrolling to the bottom, and clicking the "EXPORT ALL CLIENTS (CSV)" link. 

HOW DO I SEE WHO HAS UNSUBSCRIBED OR THAT I HAVE DELETED?

In RealScout, an agent can delete a client, and a client can unsubscribe and delete their account. 

Below are steps to view your all-time RealScout client contact information, specifying those who have deleted themselves and those who are still active.

Viewing Deleted Clients:

• Click on the CLIENTS tab
• Scroll down the list of clients
• Click on Export All Clients (CSV File)
• A spreadsheet will open with all your client's contact details
• Look for column name Is Deleted

Once you locate the second to last column named Is deleted, those who say DELETED have deleted themselves. Or you as their agent may have deleted. And those who say FALSE, are still clients in your RealScout account.

HOW CAN I ADD SOMEONE BACK THAT HAS REQUESTED TO USE REALSCOUT AGAIN?

If your client unsubscribed and would like to start using RealScout again, please let support@realscout.com know their name and email and Member Success can help add them back for you.