Follow along here:
Your dashboard flags every bounce, spam complaint, and rejected email. Here is how to read those signals and fix the cause.
When an email does not reach a contact the way you expected, RealScout tells you on the dashboard: a spam complaint, a bounce, an invalid email, or an alert paused because of frequency. This article walks the same path as the workshop above. You will read the delivery signals, open the contact to decide whether to reconfigure their alerts or archive them, correct the contact data behind the problem, use the rejection tags to troubleshoot in bulk, and set up self-signup links so future contacts recognize your emails and are far less likely to complain.
Start with your dashboard's delivery signals
Open your RealScout dashboard and read the engagement area before anything else. Three places tell you what is happening with your contacts:
Engagement metrics: what your contacts are doing in RealScout right now
Contact highlights: your most active contacts and the ones slipping away
Today's focus / email metrics at the bottom: the high-priority items to act on today
In Today's focus, the items that need same-day attention are unsubscribes, spam complaints, bounces, and frequency-based delivery pauses. Clicks and opens are the healthy signals; the others are your work list.
Open notifications to see who did what and when
Click View all agent notifications or the bell icon to open the event history.
Review who took the action and the date it happened in the Notifications view.
Confirm whether the contact disabled an alert, unsubscribed, or triggered another email issue.
Decide the next move: correct the contact, set up a more relevant alert, or archive.
To see everyone who has unsubscribed or that you have deleted over time, use How Do I See Who Has Unsubscribed Or That I Have Deleted?
Inspect the contact and choose: reconfigure alerts or archive
From the contact, click the three dots and select View Client, then open their Email Alerts page to see what is active or disabled and why.
If the contact turned off an alert that still fits, re-enable it, or follow How to Edit a Saved Alert to adjust the criteria or schedule.
If the alert was the wrong type, build one that matches what the contact actually wants: a Listing Alert, a Market Activity Alert, or a Home Value Alert.
If the contact should not receive anything right now, archive them instead of leaving alerts running. To pause or stop an alert directly, see How to Disable a Listing Alert.
Archiving turns off every alert without deleting the contact, so an archived contact will not receive emails and is unlikely to report spam. You can unarchive later when the time is right. You can also archive or pause alerts at scale from a connected CRM using tags: see RealScout Tags Sent to Follow Up Boss & Database Cleanup.
Correct contact data before you reactivate
If the contact information was wrong, fix it before you turn anything back on.
Open the contact's details page.
Update the name, the email address, and any other missing or incorrect detail. To manage a primary and additional emails, see How to Add or Edit Additional Contact Emails in RealScout.
Decide whether to unarchive the contact, then return to Email Alerts to confirm which alerts should be on.
A new primary email runs through verification before RealScout will send to it. For how that check works, see What is Primary Email Verification?
Act on spam complaints immediately
A spam complaint is your highest-priority item. When a contact marks a RealScout email as spam, that email address is automatically blocked from receiving future RealScout emails. Full detail lives in Email: Spam Complaints & How to Resolve Them.
Confirm the complaint on the contact's Email Activity, where the spam report is labeled with the date it happened.
Turn off the contact's alerts or archive the contact right away.
Get written confirmation from the contact that they want to receive your RealScout emails before you re-enable anything.
Email Member Support with that confirmation, CC the contact if it helps, and Member Support can review the spam report.
A clear, current profile photo reduces complaints, because contacts recognize who the email is from. Add or update yours on your Profile.
Fix bounces and invalid-email warnings
On the Contacts page you can find every contact that has historically had a bounce, a spam report, or an invalid email. Bounces and invalid emails do not mean the contact does not want your emails; the cause is often a typo, a full inbox, or a temporary timeout.
Open the contact flagged with a primary email invalid warning or a bounce.
Fix obvious errors such as a missing character or a typo, then save the corrected address.
Return to the overview and confirm the warning is gone.
For what bounces are and how to request removal, see Email: Bounces & How to Fix It. If a valid address still will not send, contact Member Support with the contact's name.
Use Override only for confirmed-valid emails
If you have verified the email address is correct and current, you can override an invalid-email warning on the contact's profile.
Confirm on the profile that the address is spelled correctly and is current.
Click click here to override and read the warning before you confirm.
Confirm only when you are confident the address is accurate and the contact should keep receiving alerts.
Caution: high rejection rates and spam reports lower your account's email deliverability, which affects every contact you email. Override is for addresses you have verified, not for forcing a send. Background on why this matters: RealScout and Email Deliverability and What is Primary Email Verification?
Reduce alert frequency when a contact gets too many emails
Too many emails to one inbox in a short window is a common cause of bounces and rejections. Major inboxes (Gmail, Outlook, Yahoo, iCloud) push back when one recipient gets repeated sends.
Open the contact's Email Alerts page and review every active search and alert type.
If the contact is on multiple alerts or an ASAP schedule, reduce the frequency.
Move ASAP searches to daily, or to monthly where a monthly digest fits, so the contact gets one consolidated send instead of several.
For schedule options and how timing works, see Alert Settings & Schedule Overview and How does RealScout handle alert timing and immediate notifications?
Filter by rejection tags and clear them after a fix
When several contacts have a delivery error, work them in bulk from the Contacts page.
Click Filters, go to Tags, and search for a tag such as email rejection or RealScout email rejected.
Open an individual contact to confirm the address and review Email Activity for the exact date and history.
For verified-valid contacts, copy their names and send them to Member Support together, so one message covers multiple rejections.
After Member Support confirms the fix, open the contact, use More actions, and remove the rejection tag. Then you can resend listings or let the next scheduled alert deliver.
For what each tag means, see FAQ: RealScout Tags for Contact Management. These tags also sync to a connected CRM, so remove them in Follow Up Boss as well. To push listings again after a fix, see How to Resend Listings.
Note: RealScout may also auto-disable an alert when it is more than 60 days old, every email in the last 60 days bounced or was rejected, and the contact has not opened or clicked. See Alert Note: "This search was automatically disabled due to rejected emails in the last 60 days."
Before you re-enable anyone, hold these four rules:
1. Spam reports need written confirmation from the contact before you re-enable email.
2. Do not override or re-enable a contact until the email address is verified as valid.
3. High bounce or spam rates lower deliverability for your whole account.
4. If a contact bounces or rejects repeatedly, check whether the address is outdated, the inbox is full, or the contact no longer wants email, then archive if needed.
Prevent future complaints with self-signup links
The strongest prevention is letting contacts sign up with you directly, so they recognize your emails from the start. In your account, go to Marketing → Market My RealScout and grab one of two links:
Onboarding link: the contact enters their information and builds their own search, choosing location, price range, property type, and alert schedule.
Search link: a client search page you pre-build for a campaign, with a set location, price range, and property type.
Share either link in a post, an email signature, or a QR code. For how to introduce RealScout so contacts expect your emails, see The Buyer Experience Playbook. For building and sharing links, see Create Your Own Public or Private Search Links, Choosing and Sharing the Right RealScout Link for Every Client Type, and Use Your RealScout Links with Facebook, Instagram, or for Marketing. For turning a link into a QR code, see Does RealScout support QR code generation?
Capture sellers with a Home Value Alert link
For potential sellers, give them a direct entry point that defaults to a low-frequency cadence.
Select the Capture Leads tile to generate your direct "What's My Home Worth?" link.
Share it with potential sellers so they enter their address and receive an automatic valuation, defaulting to monthly so you avoid over-emailing.
Setup and monitoring detail lives in How can I set up and monitor Home Value Alerts, and capture new seller leads? The full seller path is in the Seller Nurture Toolkit. Keep your profile photo visible so sellers recognize who they are working with.
Build an ongoing audit habit
Check the dashboard regularly so you catch issues early. When you see a recurring spam report, unsubscribe, bounce, rejection, or invalid email:
Open the contact and correct the email typo or update the primary address.
If you use a connected CRM such as Follow Up Boss, confirm the update syncs there too.
Review the Email Alerts tab and reduce any over-frequent schedule.
Archive contacts who should no longer receive email, and unarchive later if needed.
Contact Member Support with the names of valid contacts when a block or delivery error needs review.
Why did RealScout stop sending a contact's alerts on its own?
An alert can auto-disable when it is more than 60 days old, every email sent in the last 60 days bounced or was rejected, and the contact has not opened or clicked. Fix the email address or reduce the frequency, then re-enable the alert.
A contact was marked as a spam complaint. Can I turn their alerts back on?
Not without written confirmation. A spam complaint automatically blocks that address from future RealScout emails. Get a written note from the contact that they want your emails, email Member Support with it, and CC the contact if it helps. Do not re-enable a spam-reported contact without documented permission.
What is the difference between a bounce, a rejection, and an invalid email?
A bounce or rejection usually means the inbox timed out, was overloaded, or received too many emails at once; these are often fixable and the address may be valid. An invalid email means RealScout could not confirm the address is deliverable, often due to a typo. Fix the address first; if it is correct, request a removal from Member Support or use Override.
When should I use Override instead of editing the email?
Edit the email when the address is wrong. Use Override only after you have confirmed the address is correct and current and RealScout is still flagging it. Override confirms the address is valid; it does not improve a bad address, and forcing sends to bad addresses lowers your deliverability.
How do I stop a contact's emails without deleting them?
Archive the contact. Archiving turns off all alerts without deleting the record, so the contact stops receiving email and you can unarchive them later. Use it for contacts who should not receive communication right now.
How many alerts is too many for one contact?
There is no fixed number, but multiple alerts on an ASAP schedule to one inbox is the pattern that triggers bounces and rejections. Consolidate to a daily or monthly digest so the contact gets one send instead of several.