To monitor changes in your clients' account statuses, such as when they delete their accounts or unsubscribe from notifications, you can use the Notifications feature in RealScout. This feature provides a centralized way to stay updated on important account events.
This Notifications section displays contacts who have recently taken important actions on their accounts, including:
Account Deletion – the contact deleted their account (we also describe this as unsubscribed)
Disabled Home Value Alert – the contact turned off their home value alerts
Disabled Listing Alert – the contact turned off their listing alerts
Disabled All Alerts – the contact turned off all alert types
Use this list to identify the date and which contacts have changed or stopped their alerts so you can follow up as needed.
Steps to Track Client Account Changes
Access the Notifications Icon
Log in to your RealScout account.
Locate the Notifications (bell) icon at the top-right corner of the interface.
Review the Notifications List
Click on the Notifications icon to open the list of recent account events.
Look for entries indicating that a contact has deleted their account or unsubscribed from alerts.
Interpret the Notifications
The Notifications list will display specific details about the status changes, helping you identify which contacts have made these changes. By following these steps, you can efficiently track and manage changes in your client records, ensuring you stay informed about their activity.