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FAQ for Agents Recently Upgraded to Pro+

Updated over a month ago

Pro+ Transition FAQ

Make sure you’ve reviewed the What is RealScout Pro+? page to see if your question is answered there.

Will I get charged when I start using Pro+?

No. We’ve designed the transition process to ensure that there are no surprises or hidden fees. If you are nurturing less than 100 contacts, you will be able to continue using Pro+ without any additional cost.

You will only be charged if you decide to continue using Pro+ and nurture more than 100 contacts.

If you believe you’ve been billed in error, please contact support@realscout.com

I don’t know how to use a particular feature

I’m part of a real estate team, can we….?

We’ve introduced a Team account type with Pro+. Please reach out to sales@realscout.com to learn more.

Pro+ isn’t working for me, can I revert back to the old version?

Yes, if you don't see an option in your RealScout account to revert to RealScout Pro Standard, please contact support@realscout.com to return to the classic RealScout experience.

Important: Any Home Value Alerts, Auto Nurture emails (excluding listing alerts and market activity alerts), and other Pro+ exclusive features will be disabled when you revert back to Standard. We will NOT delete any contacts created during your time using Pro+.

Please note, while the classic RealScout experience will continue to be supported and maintained in the future, major upgrades may be limited to Realscout Pro+.

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