If you are experiencing trouble with RealScout Pro Dashboard app for agents, here are some steps to take:
Check for Updates in the iPhone App Store or Android Google Play Store to ensure you are using the latest version of the app.
Uninstall the app (delete it from your phone) and re-install the app.
If after completing these steps the issue continues, please message our Member Success Team support@realscout.com with the following details:
Your name and email as it appears in RealScout.
Specify the app name you have downloaded.
What cellphone make/model are you using (Android or iPhone)?
What Version Number does the app state?
For the agent-facing RealScout Pro Dashboard, please go to the SETTINGS section. There you will see the Version #.#.##.
For the client-facing RealScout Home Search app, please go to the MY AGENT section. There you will see the Version #.#.##.
Are you on a particular section when it crashes?
Have you updated the app today or re-installed it?
If not, please do so to ensure you are using the latest version.
Our support team can successfully provide additional recommendations once provided with the details above.