# RealScout Help Center > Welcome to the Help Center! ## English ### RealScout x Opendoor - [How to use RealScout x Opendoor](https://support.realscout.com/en/articles/15170487-how-to-use-realscout-x-opendoor.md): Step-by-step instructions for submitting a cash offer request to Opendoor on behalf of a potential seller, using RealScout. - [RealScout x Opendoor FAQ](https://support.realscout.com/en/articles/15167147-realscout-x-opendoor-faq.md): Answers to common questions about the RealScout x Opendoor integration. - [Opendoor x RealScout Video](https://support.realscout.com/en/articles/15178007-opendoor-x-realscout-video.md): The Opendoor x RealScout integration gives your sellers a flexible cash offer option while helping you earn more commission at every stage. - [PLAYMAKERS - Opendoor x Realscout](https://support.realscout.com/en/articles/15178057-playmakers-opendoor-x-realscout.md): Exclusive: Opendoor's Grand Reopening for Agents \(w/ Kaz Nejatian\) ### Getting Started with RealScout - [RealScout Quick Start Video](https://support.realscout.com/en/articles/11954428-realscout-quick-start-video.md): Short on time? This page and video will get you up to speed quickly. Learn how to import contacts, connect your CRM, and turn on Auto Nurture to automatically send listings, home values, and market... - [RealScout Basic Training Webinar](https://support.realscout.com/en/articles/11954411-realscout-basic-training-webinar.md): Join RealScout's basic training webinar to learn how to import contacts, set up Listing Alerts, send Home Value Alerts, automate lead nurture, and use the Agent Dashboard & Mobile App to engage buy... - [Printable Getting Started Guide](https://support.realscout.com/en/articles/11954426-printable-getting-started-guide.md): Download and print the RealScout Getting Started Guide. Covers account setup, four-step onboarding process, adding and importing contacts, CRM integration, and key features — perfect for new users ... - [Quick Start & Best Practices Guide](https://support.realscout.com/en/articles/13801862-quick-start-best-practices-guide.md): RealScout quick start guide for new and existing users. Learn best practices, how to set up workflows, prioritize actions, and turn your real estate database into deals. Maximize client experience ... - [RealScout Glossary of Terms & Keywords](https://support.realscout.com/en/articles/13613589-realscout-glossary-of-terms-keywords.md): Definitions of common RealScout terms used in billing, contact limits, alerts, Auto Nurture, tags, and integrations. Covers Nurtured vs Awaiting Nurture vs Archived contacts, alert schedules, templ... ### Strategies, Use Cases, Best Practices, and Tips - [Strategy Webinars](https://support.realscout.com/en/articles/11954844-strategy-webinars.md): We recently held some webinars to help agents grow their listing business - [The Buyer Experience Playbook](https://support.realscout.com/en/articles/14081146-the-buyer-experience-playbook.md): How to Position RealScout, Drive Adoption, and Know When It's Working - [The Database Profit Center Playbook](https://support.realscout.com/en/articles/13612368-the-database-profit-center-playbook.md) ### Dashboard - [Video Tutorial: Dashboard Overview](https://support.realscout.com/en/articles/13379881-video-tutorial-dashboard-overview.md) - [Exploring the New Features of Your RealScout Dashboard](https://support.realscout.com/en/articles/13611323-exploring-the-new-features-of-your-realscout-dashboard.md) - [Notifications](https://support.realscout.com/en/articles/13373055-notifications.md) - [Guided Tutorial to Using RealScout Messages](https://support.realscout.com/en/articles/13391847-guided-tutorial-to-using-realscout-messages.md): Learn how to use RealScout's messaging system to communicate with your contacts. Send listings, manage conversations, archive chats, and follow best practices for messaging directly within your Rea... ### Contacts - [Scout Score](https://support.realscout.com/en/articles/13611268-scout-score.md): Learn how to use RealScout's Scout Score to track client engagement, monitor score changes, analyze live feed activity, collect buyer/seller feedback surveys, and prioritize re-engagement strategie... - [FAQ: Tag Automations, Tags & Templates](https://support.realscout.com/en/articles/16056988-faq-tag-automations-tags-templates.md): Answers to the questions agents ask most about RealScout tags, Tag Automations, and tag-triggered Templates. - [Logging Contact Type & Agreement Status](https://support.realscout.com/en/articles/11954499-logging-contact-type-agreement-status.md) - [How to Archive Contacts](https://support.realscout.com/en/articles/12431241-how-to-archive-contacts.md): Learn how to archive, unarchive, delete, and restore contacts in RealScout, and understand the difference between each action. - [Nurtured Contact Overages](https://support.realscout.com/en/articles/11954448-nurtured-contact-overages.md) - [Tag Automations: Activity Tags, Action Tags & How to Act on Them](https://support.realscout.com/en/articles/11954449-tag-automations-activity-tags-action-tags-how-to-act-on-them.md): The Tag Automations page shows every tag RealScout applies to your contacts automatically, how long each sticks around, and the Action tags that let you control RealScout from a connected CRM. - [How to Add or Edit Additional Contact Emails in RealScout](https://support.realscout.com/en/articles/11954581-how-to-add-or-edit-additional-contact-emails-in-realscout.md): Give couples, partners, or co-buyers visibility into listing alerts and property updates & without creating duplicate contacts. RealScout makes it easy to copy \(CC\) multiple recipients on alerts by... - [What does 'Email\(s\) have already been used, please try another' mean?](https://support.realscout.com/en/articles/11954583-what-does-email-s-have-already-been-used-please-try-another-mean.md) - [Using Contact Enrichment in RealScout](https://support.realscout.com/en/articles/13606044-using-contact-enrichment-in-realscout.md): For using RealScout to "enrich" or update contact records. Especially helpful for reviewing contact information and accuracy. Update and verify contact details like names, addresses, and ownership ... - [Why do contacts still appear as nurtured after I disable Auto Nurture?](https://support.realscout.com/en/articles/13623125-why-do-contacts-still-appear-as-nurtured-after-i-disable-auto-nurture.md): Why contacts stay nurtured after disabling Auto Nurture and how to stop them by Archiving. - [How can I import Contacts into RealScout using a spreadsheet, list, or export?](https://support.realscout.com/en/articles/13623138-how-can-i-import-contacts-into-realscout-using-a-spreadsheet-list-or-export.md): RealScout has two import types: Contact Import for leads and clients, and Home Value Alert Import for potential sellers. Learn which to use and how to format each one. - [How can I send Welcome Emails and manage communication in RealScout?](https://support.realscout.com/en/articles/13623207-how-can-i-send-welcome-emails-and-manage-communication-in-realscout.md): Learn how to send welcome emails manually or automatically, resend them, and use in-app messaging to communicate with contacts in RealScout. - [Email Bounces & How to Resolve Them](https://support.realscout.com/en/articles/13655708-email-bounces-how-to-resolve-them.md): Learn about email bounces, how to request removal from Support, and steps to reduce future delivery issues in RealScout. - [Email: Spam Complaints & How to Resolve Them](https://support.realscout.com/en/articles/13688749-email-spam-complaints-how-to-resolve-them.md): Learn what spam complaints mean in RealScout, why they happen, and the required steps to restore email delivery. - [RealScout Tags for Contact Management](https://support.realscout.com/en/articles/11954425-realscout-tags-for-contact-management.md): Reference list of all RealScout Tags — engagement tags that fire based on contact behavior, actionable tags that trigger status changes, and the Errors column that flags email delivery problems. - [How to Manually Add a New Contact in RealScout](https://support.realscout.com/en/articles/14475917-how-to-manually-add-a-new-contact-in-realscout.md): Step-by-step instructions for manually adding a single contact to your RealScout account using the Add Contact / Alert button. - [Organizing Your Contacts For Tiered Imports](https://support.realscout.com/en/articles/15217537-organizing-your-contacts-for-tiered-imports.md) - [Understanding & Managing Nurtured Contact Packs \(NCPs\)](https://support.realscout.com/en/articles/15481148-understanding-managing-nurtured-contact-packs-ncps.md): Everything you need to know about Nurtured Contacts and Nurtured Contact Packs — what counts, what doesn't, how to manage your limit, how to archive, and how to resolve overages. - [How do I edit a client’s email address in RealScout?](https://support.realscout.com/en/articles/16188554-how-do-i-edit-a-client-s-email-address-in-realscout.md) ### Search - [Search Page Overview](https://support.realscout.com/en/articles/11954513-search-page-overview.md) - [Data Feed Request](https://support.realscout.com/en/articles/13579127-data-feed-request.md) - [Use Custom Map Shapes in RealScout Search](https://support.realscout.com/en/articles/11954526-use-custom-map-shapes-in-realscout-search.md): Draw radius, polygon, or custom map shapes in RealScout to filter property search results by location. Covers included and excluded shapes in both Standard Search and AI Search, plus saving, editin... - [Agent Listing Details Page Overview](https://support.realscout.com/en/articles/11954539-agent-listing-details-page-overview.md) - [Do my home buyers see the private listing agent remarks?](https://support.realscout.com/en/articles/11954617-do-my-home-buyers-see-the-private-listing-agent-remarks.md) - [How to Find Buyers that Match a Property using My Buyers Tab](https://support.realscout.com/en/articles/11954540-how-to-find-buyers-that-match-a-property-using-my-buyers-tab.md) - [How to Share Listings with Contacts](https://support.realscout.com/en/articles/11954615-how-to-share-listings-with-contacts.md): Send property listings to buyers by email, copyable link, or mobile app. Generate public links for social media and flyers, or private links for specific contacts. Manage and re-copy saved listing ... - [How do I access and use the Advanced Search form in RealScout?](https://support.realscout.com/en/articles/14689952-how-do-i-access-and-use-the-advanced-search-form-in-realscout.md) ### Email Alerts - [Listing Alert Roll-Up](https://support.realscout.com/en/articles/15304090-listing-alert-roll-up.md): Listing Alert Roll-Up groups a contact's listing alert matches into one scheduled email instead of one per search, lowering email volume and protecting deliverability. - [RealScout and Email Deliverability](https://support.realscout.com/en/articles/13708322-realscout-and-email-deliverability.md) - [How does RealScout handle alert timing and immediate notifications?](https://support.realscout.com/en/articles/14499752-how-does-realscout-handle-alert-timing-and-immediate-notifications.md) ### Frequently Asked Questions - [How can I contact RealScout support?](https://support.realscout.com/en/articles/12161464-how-can-i-contact-realscout-support.md): Contact RealScout support via live chat, email at support@realscout.com, or phone. Access the your support messenger directly from your RealScout agent account to reach our support team. - [RealScout Office Hours](https://support.realscout.com/en/articles/13230478-realscout-office-hours.md) - [How can I check RealScout service status and updates during an outage?](https://support.realscout.com/en/articles/13623237-how-can-i-check-realscout-service-status-and-updates-during-an-outage.md): When RealScout is down or slow, the status page at realscoutstatus.com shows real-time incident updates and uptime history. Check there first before contacting Member Support. - [Where do I go to login?](https://support.realscout.com/en/articles/11954618-where-do-i-go-to-login.md)