Email Delivery Updates

Email Delivery Update

Recently, our email service provider falsely flagged our account, resulting in Gmail displaying warning banners on some of our emails. In order to preserve our high email deliverability, we paused delivery of certain emails while we investigated. The provider has since acknowledged this flagging as a “false positive.”

We are pleased to share that we believe the vast majority of client-facing emails are no longer affected. Here’s what we’ve done so far:

Mitigated

• Gmail Warning Banner: Most new emails should now be free of this warning. However, due to varying refresh windows of different IT software, the fix may take a bit longer to fully propagate. If you or your contacts continue to see the warning banner, you can safely mark these emails as “Not Spam.”

• Listing-Related Alerts: We’re pleased to share that listing-related alerts have resumed, including new listings, “Homes You Missed,” and “Open House” updates, with only a few exceptions, noted below.

   

Still Impacted

The automatic creation of Market Alerts and Home Value Alerts via Auto Nurture remains fully operational. In order to maintain the long-term reliability of our email services, however, these generated alerts are not currently being emailed to contacts.

Related, we have temporarily paused the automated delivery of Auto Nurture drip campaign emails, Home Value Alert emails, and Market Activity Alert emails.

You can still trigger manual, one-off emails for Home Value Alerts and Market Activity Alerts.

Ongoing Efforts

The RealScout team is collaborating closely with our email service provider and Google to prevent future false positives and ensure the consistent, reliable delivery of emails moving forward.

Our engineering team is actively working to restore all email deliveries as quickly as possible.

Learn More or Contact Us

For updates, visit RealScoutStatus.com. If you have any questions about a specific contact or alert, please email us at support@realscout.com.