Nurtured Contacts FAQ: Definitions and Cost

New Usage-Based Pricing Model

RealScout Pro+ introduces a new concept of "Nurtured Contacts" and each account comes with a base-level amount of Nurtured Contacts, and offers the ability to purchase Additional Nurtured Contacts.

What is a Nurtured Contact?

A contact that has been set up or interacted with at least one of RealScout’s nurture tools, such as email alerts, Auto Nurture drip campaigns, the mobile app, the agent subdomain, and landing pages.
Agents can “Archive” their contacts at any point, which will remove them from their Nurtured Contacts list and and disable automated nurture campaigns and alerts. Agents can also un-archive their contacts to resume nurture.

Awaiting Nurture Contact

This is a contact that has not yet been set up or interacted with at least one of RealScout’s nurture tools, and isn’t archived. These contacts do NOT count toward your number of Nurtured Contacts.

Archived Contacts

Contacts can be archived to disable their alerts and Auto Nurture campaigns without deleting the contact. The contact will no longer count against the Nurtured Contact limit. The contact can still log into the RealScout Home Search app; archiving doesn’t block them from logging on, but it does turn off automated & scheduled alerts.

How many Nurtured Contacts are included with my RealScout account?

- Agents Using RealScout via a brokerage-wide subscription

If your brokerage provides your RealScout account, the Pro+ upgrade allows you nurture up to 100 contacts for free. You can add additional Nurtured Contacts on your billing page. 

- Agents on a Team

Your team leader may have purchased a larger number of Nurtured Contacts that are "pooled" and shared by all members of your team. Please check with your team leader for more information.

- Agents who signed up with RealScout Individually

All individually-purchased RealScout accounts include 100 Nurtured Contacts with the base-level subscription. 

NOTE: Some agents may see a higher limit, depending on their brokerage's subscription.

How much are additional Nurtured Contacts?

Agents can purchase additional Nurtured Contacts in increments of 500. Each pack of 500 is $9.99/month.

How often am I billed? 

- Individual and brokerage-provided plans: Nurtured Contacts are billed on a monthly basis, and there is no long-term contract.

- Team plans: Nurtured Contacts can be added at any point during their contract, but can only be reduced at renewal.

How can I decrease the amount of Nurtured Contacts that I've purchased?

If you ever need to decrease the amount of Nurtured Contacts on your account you can email support@realscout.com and ask us to adjust the amount of Nurtured Contacts in your account.