Pro+ Transition FAQ

Pro+ Transition FAQ

Make sure you’ve reviewed the What is RealScout Pro+? page to see if your question is answered there. 

Will I get charged when I start using Pro+?

No. We’ve designed the transition process to ensure that there are no surprises or hidden fees. If you are nurturing less than 100 contacts, you will be able to continue using Pro+ without any additional cost. 

You will only be charged if you decide to continue using Pro+ and nurture more than 100 contacts. 

If you believe you’ve been billed in error, please contact support@realscout.com 

I don’t know how to use a particular feature

Please refer to the Pro+ product support pages here

I’m part of a real estate team, can we….?

We’ve introduced a Team account type with Pro+. Please reach out to sales@realscout.com to learn more. 

Pro+ isn’t working for me, can I revert back to the old version? 

Yes, if you don't see an option in your RealScout account to revert to RealScout Pro Standard, please contact support@realscout.com to return to the classic RealScout experience. 

Important: Any Home Value Alerts, Auto Nurture emails (excluding listing alerts and market activity alerts), and other Pro+ exclusive features will be disabled when you revert back to Standard. We will NOT delete any contacts created during your time using Pro+.

Please note, while the classic RealScout experience will continue to be supported and maintained in the future, major upgrades may be limited to Realscout Pro+.